Job Description

JOB REQUIREMENTS

With personal commitment and an emotional sense of gracious hospitality, make the most positive impact on guest experiences throughout all aspects of their stay by ensuring overall cleanliness, detail and care of hotel areas and guest rooms, maximizing the balance between Colleague, Guest and Owner satisfaction.  Job responsibilities include, but are not limited to, the following:

• Clean, organize, restore and restock guest rooms or other areas of the hotel according to established standards
• Requires compliance in the use of cleaning techniques and chemicals used for cleaning
• Restock and account for Minibar items in guest rooms during service
• Ensure guestroom welcome amenities are delivered and replenished when needed as per established policy
• Account for inventory items and supplies used, replenishing as required
• Organize, stock and maintain cleanliness of assigned floor storerooms as well as guest areas
• Report items which require maintenance for immediate and proactive resolution
• Clean rooms following our established safety standards to ensure personal safety and security at all times.
• Report customer service issues or concerns to management in a prompt, proactive manner as appropriate
• Partner with housemen, laundry attendant, housekeeping supervisors and management to ensure rooms are serviced in accordance with guest arrivals and queues.
• Stock housekeeping carts to ensure supplies for the shift are accessible and available for the day, taking care to not overstock the cart.
• Report guest room and equipment defects to management to ensure damage and defects are logged and repaired
• Job may entail standard cleaning of guest rooms, or preparing rooms to turndown standards, dependent on shift
• Undertakes any other ad hoc related responsibilities, as required

Responsibilities & Qualifications

The following is considered mandatory for this position:

• Position is physical in nature and requires regular lifting, bending, reaching, stretching, squatting
• Minimum 2 years previous work experience in a similar capacity is preferred
• Demonstrated understanding for luxury hotel standards of service
• Preference for a candidate with unrestricted availability – up to 40 hours per week could be worked dependent on business levels.

Salary/Wage

$30.97/hour

Other Perks/Benefits

Eligible Colleagues and their families participate in our benefits program, which includes comprehensive health, dental and vision care benefits and eligible colleagues can build retirement savings with employer support contributions. Visit the Shangri-La Careers website for more details. Adventure to 100+ Shangri-La Hotels and Resorts with Colleague Travel perks...Experience our renowned food & beverage with a special Colleague Discount...Pamper yourself with discounted wellness journeys and luxury products from CHI the Spa AND MUCH MORE!

Job Application Process

Interested candidates are encouraged click the below link to apply directly, or to visit our career portal at https://tinyurl.com/SLVJOBS. Due to the volume of applicants, we will only contact those candidates we wish to pursue further. Shangri-La Vancouver will only consider candidates who currently possess the legal right to work in Canada. Applicants must be Canadian Citizens, Permanent Residents, or be in active possession of an Open Work Permit and valid Social Insurance Number. Shangri-La Vancouver is unable to sponsor international applicants. We thank all applicants for their time and interest in Shangri-La.

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