Job Description

GROUP RESERVATIONS COORDINATOR

REPORTS TO: Reservations Supervisor

ROLE PURPOSE:

In this role, you will be working with our in-house reservations team for our two hotels, the Sheraton Vancouver Wall Center in Downtown Vancouver, and the Westin Wall Centre Vancouver Airport in Richmond. You will work with various property management systems and tools to ensure that calls are converted in a friendly manner as customer service is of utmost importance.

What’s in it for you:

• Working in the largest hotel in Vancouver
• Aesthetically pleasing environment with a great team

Do you like to provide excellent service and create memorable experiences? If so, explore what we have to offer! The Group Reservations Coordinator handles the various aspects of group travel from when the contract is signed, up until check in. Your attention to detail, efficiency, and teamwork will contribute to the overall success of the Wall Centre.

What your day will look like:

• Provide high-quality service to internal and external customers.
• Process all incoming reservations received via rooming lists, in-house correspondence, housing bureau forms, or email.
• Answer questions concerning reservations for employees and other departments including but not limited to Sales, Meetings & Events, and the Executive Office.
• Perform group and administrative tasks such as contract review, setting up booking links, monitoring and tracking pick up, reviewing cutoff dates and setting up billing.
• Coordinate with the Sales and Events teams to update projections and maintain consistent communication
• Attend pre-convention meetings for assigned groups
• Assist the front desk and communications team with check-ins/outs and guest telephone calls when support is requested.

To note:
• Complete job description will be presented at the time of job offer

ABOUT US

The Sheraton Vancouver Wall Centre and The Westin Wall Centre, Vancouver Airport are dedicated to providing guests with exceptional quality, service, and value. These guiding principles are evident with every check-in, bed made, or breakfast served. You can see this commitment to quality in the physical properties of the hotels themselves; located in the heart of the city and at Vancouver’s airport, surveying the magnificent natural elements that combine to make Vancouver one of the most beautiful cities in the world. We are proud to be Vancouver built, Vancouver owned, and Vancouver run.

A wall is only as strong as those that build it. Our associates are brought together by the fundamental sense of self-worth they derive from helping others. While each person’s talents are a credit, it is an individual’s commitment to the group effort that creates excellence.

Our foundation is exceptional people, and our passion is supporting them to succeed and exceed. More so than experience or education, it is a unanimous enthusiasm that is most highly valued. For those who work hard and consistently display positive attitude and aptitude, the opportunities for growth are endless.

The Sheraton Vancouver Wall Centre Hotel has been notified of imposters using the Hotel name in an attempt to elicit personal information from job seekers. Recent attempts involve fake LinkedIn profiles set up to appear that persons affiliated with the Hotel are seeking applicants to fill positions. These imposters may use InMail, Gmail or some other platform to contact people regarding “open positions” and have even requested banking information from candidates.

The Sheraton Vancouver Wall Centre Hotel does not request SIN number, police background checks or banking information from candidates when you apply. We advise you do not ever provide sensitive personal information such as addresses, birthdates, banking or other account information to an unsolicited contact. We further advise you do not open any attachments on e-mails from someone you do not know.

DIVERSITY

Wall Centre Hotels is committed to diversity and inclusion in the workplace. Wall Centre Hotels, through education, review and engagement is achieving a work environment that is fair and just for all associates and where all associates are valued for the diversity they bring to the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, disability, and age.

Responsibilities & Qualifications

• Must have a minimum of 2 years of previous reservations or hotel experience in a similar hotel environment.
• Must have strong communication skills in English, verbal and written. Second language is an asset.
• Must be able to implement and maintain Wall Centre standards, policies, and procedures.
• Dynamic, enthusiastic, assertive career-minded individual.
• High self-initiative, self-starter, dependable and able to multitask in a fast-paced environment. Attention to detail and able to do time management is a must.
• Excellent computer skills including PMS systems – Marriott reservation platforms, MS Word and Excel knowledge, an asset.
•Previous experience with Marriott systems is preferred.
•Walking and standing for long periods of time may be required; you must be able to exert a well-paced mobility to get to other departments in the hotel on a timely basis.
•Must be able to sit at a desk for more than 8 hours a day, with the ability to spend extended lengths of time viewing a computer screen.
•Must be able to lift 40lbs occasionally.
•Scheduling flexibility includes the ability to work weekends, statutory holidays, and overnight shifts.
•General knowledge of the city and its attractions, as well as the hotel’s facilities.
•Post-secondary education specializing in Hospitality Management an asset or equivalent experience.

Salary/Wage

$27.95-$30.00 per hour

Other Perks/Benefits

• Explore Travel Program • Ongoing Associate Appreciation Events • Dental care • Disability Insurance • Employee assistant program • Extended health care • RRSP match • Vision care

Job Application Process

Please send a resume and/or cover letter attention to Human Resources

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