Job Description

Your Shangri-La awaits!

We are currently searching for a Health Club Attendant to join our team in CHI the Spa on a part-time basis. With personal commitment and an emotional sense of gracious hospitality, a Health Club Attendant makes a positive impact on guest experiences throughout all aspects of their fitness centre experience by ensuring overall cleanliness, organization and customer service in our health club, maximizing the balance between Colleague, Guest and Owner satisfaction.

Job responsibilities include, but are not limited to, the following:

– This role will provide customer service to guests and residents, in combination with general organization, cleaning and administration, by performing tasks designed to enhance guest comfort
– Responsible for maintaining areas including: Ginger Bar, Fitness Centre, Locker Rooms and back-of-house Spa areas.
– Perform opening and closing duties of the Health Club, Pool and Ginger Bar, per hotel policies
– Interact with our guests answer questions regarding our spa, fitness facilities or hotel
– Administrative duties in health club including: guest registration, inventories, processing guest orders etc.
– Regular tasks include: preparing headphones for guest use, folding towels, stocking cabanas and pool areas, organizing and disinfecting gym equipment
– Ensuring Health Club and locker rooms are clean, organized and fully stocked with towels, literature and amenities
– Monitor the Ginger Bar, preparing beverages, maintaining inventory, general cleaning and service of food/beverage both poolside and within the Ginger Bar, as required.
– Enter food & beverage orders in the hotel’s POS System, process guest payments and deliver food & beverage ordered.
– Replenish reception and fitness facility amenities including: Water station, cool towels, magazines and fresh fruit, while following all safety and sanitation policies
– Ensure the Health Club area is clean and well maintained and well presented – amenities are displayed to standard.
– Ensuring appropriate information is communicated to Spa Consultants and management, as required
– Answer guest inquiries via telephone and In-person
– Takes ownership for learning and following spa and healthclub policies and procedures
– Undertakes other ad hoc related responsibilities, as required

Responsibilities & Qualifications

– Flexibility in schedule and availability to work weekends & holidays essential

– Previous work experience in housekeeping or spa attendant is preferred

– Demonstrated understanding of general cleaning and sanitization protocol is required

– Demonstrated understanding for luxury hotel service standards is required

– Valid Serving It Right Certificate required

Salary/Wage

$24.88/Hour

Other Perks/Benefits

…we enable people to live, work, play, eat, and rest well through the environments we create and the memorable experiences we deliver! Our Colleagues have access to the following: - Adventure to 100+ Shangri-La Hotels and Resorts with Colleague Travel perks - Experience our renowned food & beverage with a special Colleague Discount - Pamper yourself with discounted wellness journeys and luxury products from CHI the Spa - Enjoy exclusive access to discounted theatre, cinema, and retailers through our partner programs! - Indulge in specialty pricing on luxurious pillowtop beds and linens through our partner programs. - Connect your event leads or employee referrals to earn special rewards. - Celebrate with your fellow Colleagues in team recognition events throughout the year.

Recommended Training

Serving It Right

Job Application Process

Interested candidates are encouraged to click the below link or apply at directly on the official Shangri-La Career Portal at https://tinyurl.com/SLVJOBS. Due to the volume of applicants, we will only contact those candidates we wish to pursue further. Shangri-La Vancouver will only consider candidates who currently possess the legal right to work in Canada. Applicants must be Canadian Citizens, Permanent Residents, or be in active possession of an Open Work Permit and valid Social Insurance Number. Shangri-La Vancouver is unable to sponsor international applicants.

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