Job Description

Canadian Outback Rafting Company (Squamish, BC) has been operating adventures in the Sea to Sky Region since 1992. We are looking for motivated, energetic, and outgoing Reservations Coordinators for the 2025 season.

Our mission is to empower people through shared experiences of learning, discovery, and laughter. To stretch boundaries, challenge assumptions, and think differently. We believe that everyone has the ability to feel wonder, about the world around them, and in the things they are able to accomplish.

Our Rafting Reservations department provides thousands of customers from all over the world with memorable experiences that they want to enjoy time and time again. Our Reservations Coordinators are true adventure experts. Their knowledge and experience helps guide customers through the booking process over the phone, online, and via email. They are able to answer any question about our tours and liaise with our operations team to ensure that every customer is looked after from the moment they first contact us to the day of their adventure.

Responsibilities
 Inbound and outbound sales over the phone, online, via email and in person
Providing outstanding customer service and dealing with all customer queries
Booking adventures, taking payments and corresponding with customers
  Managing reseller relationships, building contacts and visiting stakeholders

 Developing positive relationships with customers and manage feedback effectively

    Helping to support marketing and promotions to drive sales throughout the season
  Greeting clients and assisting with waivers, communicating changes to client numbers to the operational team in a timely manner
Prepping audio video equipment for the return of the trip
Being detail-oriented is a must to be successful in this role.

Compensation is $21-24 per hour

Our team has fun at work, and outside of work, regular staff BBQs and volleyball nights, tours (bungee, flightseeing, ziplining) with other activity businesses in the corridor, and many other adventures. The people we employ love to be in nature and are welcoming to new staff when it comes to joining them on the many activities Squamish has to offer.

Responsibilities & Qualifications

Detail oriented
Verbal and written English
Confident on the phone and via email
Friendly, welcoming disposition when greeting guests

Salary/Wage

$21-$24/hr

Other Perks/Benefits

Tip out, free parking, staff functions

Job Application Process

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