Job Description

CLUB LOUNGE ASSOCIATE

What’s in it for you:
Working in the largest hotel in Vancouver
Aesthetically pleasing environment with a great team

Do you like to delight clients and colleagues by going above and beyond to resolve their inquiries and deliver world class exceptional customer experiences? If so, explore what we have to offer!

What your day will look like:
As the Club Lounge Associate you are an ambassador for the Hotel, as you greet our guests at our Club Lounge. You have the art of the conversation down pat and can strike up a conversation with anyone at any time. You will show case your talents as a Club Lounge Associate and ensure each piece of dining ware is flawless and sparkling and all food at our buffets is fresh and well presented. As a true professional, you love to tell our kitchen about the special limitations that our guests have with their diets. If you have big plans, we have opportunities to match, and we are committed to empower you to be the best that you can be. Come join this fast-paced environment and work with an amazing team, where each day we rise to the occasion!

• Deliver excellent hospitality service by connecting with guests and customers in a respectful and friendly manner.
• Demonstrate your passion for guest experience and display your love for food and drinks through exceptional menu and product knowledge.

To note:
• Complete job description will be presented at the time of job offer

ABOUT US

The Sheraton Vancouver Wall Centre and The Westin Wall Centre, Vancouver Airport are dedicated to providing guests with exceptional quality, service, and value. These guiding principles are evident with every check-in, bed made, or breakfast served. You can see this commitment to quality in the physical properties of the hotels themselves; located in the heart of the city and at Vancouver’s airport, surveying the magnificent natural elements that combine to make Vancouver one of the most beautiful cities in the world. We are proud to be Vancouver built, Vancouver owned, and Vancouver run.

A wall is only as strong as those that build it. Our associates are brought together by the fundamental sense of self-worth they derive from helping others. While each person’s talents are a credit, it is an individual’s commitment to the group effort that creates excellence.

Our foundation is exceptional people, and our passion is supporting them to succeed and exceed. More so than experience or education, it is a unanimous enthusiasm that is most highly valued. For those who work hard and consistently display positive attitude and aptitude, the opportunities for growth are endless.

The Sheraton Vancouver Wall Centre Hotel has been notified of imposters using the Hotel name in an attempt to elicit personal information from job seekers. Recent attempts involve fake LinkedIn profiles set up to appear that persons affiliated with the Hotel are seeking applicants to fill positions. These imposters may use InMail, Gmail or some other platform to contact people regarding “open positions” and have even requested banking information from candidates.

The Sheraton Vancouver Wall Centre Hotel does not request SIN number, police background checks or banking information from candidates when you apply. We advise you do not ever provide sensitive personal information such as addresses, birthdates, banking or other account information to an unsolicited contact. We further advise you do not open any attachments on e-mails from someone you do not know.

DIVERSITY

Wall Centre Hotels is committed to diversity and inclusion in the workplace. Wall Centre Hotels, through education, review and engagement is achieving a work environment that is fair and just for all associates and where all associates are valued for the diversity they bring to the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, disability, and age.

Responsibilities & Qualifications

• Must be available to start as early as 5am and work as late as 11pm.
• Must have a flexible schedule and be available to work all shifts.
• Must be available on evenings, weekends and holidays.
• Must possess a positive attitude and willingness to learn, friendly and enthusiastic, with a passion for hospitality.
• Must be self-directed and comfortable working alone, in addition to working cohesively with a team.
• Must be fluent in English, a second language is an asset.
• Must have strong communication skills, both verbal and written.
• Experience with Micros or POS, Lightspeed or Opera systems is an asset.
• Experience with Microsoft Word or Excel is an asset.
• Must have Serving it Right Certification. Food Safe Certificate is an asset.
• Previous Food & Beverage, Concierge or Front Office experience is an asset.
• Must be able to stand and exert well-paced mobility for up to 12 hours in length and be able to lift up to 30lbs on a regular and continuing basis and 50lbs occasionally.

Salary/Wage

$22.35-$26.50 per hour

Other Perks/Benefits

• Ongoing Associate Appreciation Events • RRSP matching • Employee Assistance Program

Recommended Training

Serving It Right

Job Application Process

Please send a resume and/or cover letter attention to Human Resources

Apply Now