Job Description

Are you a hospitality enthusiast with supervisory experience across varied food & beverage outlets? Hotel Grand Pacific is recruiting an Outlets Manager to join our food & beverage department.

Located on Victoria’s beautiful inner harbour, we are a Preferred hotel home to the gorgeous Fathom Restaurant and Lounge, the cozy Courtyard Café, and beautiful function spaces.
An adaptable and hands-on individual, the outlets manager will support the restaurant, room service, banquet and cafe teams, working with department managers to ensure operations run smoothly.

If you thrive in a role that has variety and love creating exceptional guest experiences, this could be the position you’ve been looking for!

Responsibilities & Qualifications

Duties:
• Supervise food & beverage outlets in the absence of the department manager(s).
• Monitor food & beverage quality before service to ensure exceptional guest satisfaction.
• Ensure professional and efficient service is provided to all guests.
• Professionally and promptly respond to escalated guest complaints or concerns.
• Assist with event set up, hosting, and serving as required.
• Assist with the recruitment, onboarding, training, and coaching of food & beverage employees.
• Assist with preparing staff schedules and submitting time sheets to payroll.
• Assist with inventory control.
• Other duties as assigned by the Food & Beverage Manager or designate.

What We’re Looking For:
• At least 3 years of recent supervisory experience in food & beverage, ideally including within a hotel environment
• Experience with Banquet functions
• Must have valid Serving it Right and Food Safe Certification
• Professional written and verbal communication skills
• Committed to providing exceptional guest experiences
• Proven coaching skills and problem-solving abilities
• Comfortable working in a high-volume environment and able to adapt to changing demands
• Able to maintain exceptional standards of personal presentation
• Professional and accountable, with a high level of integrity
• Hospitality Management degree/diploma an asset.

*We thank applicants for their interest but are only able to consider candidates with valid authorization to work in Canada*

Salary/Wage

58,000/yr

Other Perks/Benefits

Why Choose Us? • Professional and supportive work environment with a high regard for employee safety and continued development • Complimentary onsite parking • Excellent extended benefits (Life and AD&D, Health, Dental, Vision, and an Employee and Family Assistance program.) • Matching Group RRSP after 1 year • Subsidized meal program • Dry cleaning allowance • Discounted membership for Victoria Athletic Club • Food discounts in both our Courtyard Café and Fathom Restaurant • Discounted room rate for family and friends • Employee recognition & referral program • Treat days, employee events and an annual employee party • We are an equal opportunities employer and value diversity in our team • We are Biosphere Certified and committed to developing positive environmental initiatives.

Job Application Process

Shortlisted candidates will be contacted and may be interviewed. Professional references are required prior to offers being made.Hotel Grand Pacific is committed to creating an inclusive and accessible interview process. Any applicants that will require accommodations during the screening process are encouraged to contact us to discuss their needs.

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