Job Description

Reporting to the Executive Director, this position is responsible for managing and overseeing all aspects of operations for the Wells Gray Visitor Information Centre (VIC).

Responsibilities & Qualifications

DUTIES & RESPONSIBILITIES:

• Leadership: Recruit and manage VIC staff and collaborate with the Executive Director to implement effective employee processes and resources for customer service execution. Facilitate training, FAMs, and create and foster and inclusive, welcoming environment for staff.
• Retail Management: Establishing and managing all facets of retail sales within the centre, including: adhering to a budget, purchasing/receiving/managing inventory, loss prevention, Point-of-sale system set up and troubleshooting, sales processes and employee training.
• Scheduling & Budgeting: Managing monthly schedules and budgets, controlling costs, providing accurate and timely updates and reports that are aligned with organizational goals.
• Operational Management: Manage retail sales, accounts reconciliation, office equipment, and operational reporting.
• Program Development: Assist in creating and delivering professional reports/presentations related to VIC and volunteer programs.
• Volunteer Coordination: Support the Executive Director with management of the Volunteer Ambassador Program.
• Budgeting & Financial Oversight: Oversee VIC operational budgets and work closely with the bookkeeper to ensure accurate reporting.
• Stakeholder Engagement: Communicate updates and ensure resources meet visitor needs, identifying gaps and implementing improvements.
• Event Management: Identify, register, and attend visitor-facing events as per annual planning.
• Strategic Planning & Reporting: Collaborate with the Executive team to develop the Annual VIC Plan, retail program, and reimagine visitor services (branding, resources, guide).
• Reporting & Communication: Attend weekly team meetings and provide monthly reports on the operations of the Visitor Centre. Work with the Executive Director to provide Visitor Services updates for the industry newsletter.

SKILLS & QUALIFICATIONS:

• Supervisory or management experience in a tourism-related environment.
• Strong organizational, interpersonal, and communication skills.
• Ability to multitask, prioritize, and work with minimal supervision.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and Gmail Business Suite.
• Experience in data collection, report generation, and spreadsheet management.
• Strong problem-solving and decision-making skills, particularly in high-pressure situations.
• Ability to maintain a positive, welcoming environment for both visitors and staff.

Salary/Wage

25-27/hr

Job Application Process

Email your cover letter and resume to Tourism Wells Gray

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