Job Description

Discover Surrey is seeking a proactive Destination Services Manager to oversee a mobile Visitor Services operation and provide support to the Sport Surrey program, while also leading community outreach efforts to strengthen engagement and visibility. This individual will play a key role in promoting Surrey as a four-season destination, managing operational logistics, and building relationships with local community leaders, operators, and partners.

Reporting to the Interim Executive Director, this role will involve a mix of operational management, community outreach, and strategic support for tourism and sports events. The successful candidate will have a passion for tourism, outstanding organizational skills, and the ability to work collaboratively to promote Surrey both locally and beyond.

ABOUT DISCOVER SURREY
Discover Surrey is an independent, non-profit destination marketing organization dedicated to putting Surrey on the map as a vibrant, four-season visitor destination. Our mission is to build a strong tourism network that drives economic impact for our partners and enriches Surrey’s reputation as a must-visit destination in Metro Vancouver. By leveraging partnerships with regional and provincial tourism programs, we work to attract overnight stays, boost traffic to local businesses, and support sustainable growth in the tourism sector.

Tourism in Surrey is experiencing an exciting period of growth, and we’re here to guide the development of authentic local experiences that showcase our community’s culture, landscapes, and stories. As a small but dynamic team, we are committed to providing our partners, stakeholders, and community members with the resources to create memorable visitor experiences. We value teamwork, diversity, flexibility, and a hands-on approach to our projects. Our organization is expanding, and we’re looking for passionate, creative individuals to join us in making Surrey a must-visit destination.

Responsibilities & Qualifications

RESPONSIBILITIES

– Mobile Visitor Services Operation: Oversee the mobile Visitor Services program, including recruiting, training, and managing a seasonal team to provide excellent service and information to visitors during key events. Ongoing reporting on visitor statistics, team performance, service delivery, and key metrics will be required.

– Sport Surrey Program Management: Manage Discover Surrey’s involvement in the Sport Surrey program, supporting the development and promotion of sports tourism initiatives and building relationships with event organizers and stakeholders. Sport Surrey is a collaboration between the City of Surrey, the Surrey Hotel & Motel Association and Discover Surrey to attract, develop and support a variety of world-class sporting events in Surrey.

– Community Outreach & Engagement: Strengthen Discover Surrey’s presence in the community by developing relationships with local community leaders, operators, and businesses. Enhance awareness of Discover Surrey’s initiatives and foster collaboration with community partners.

– Collaboration with Marketing Team: Work closely with the marketing team to support Surrey’s promotion through campaigns, content creation, and events, helping to elevate Surrey’s profile as a key tourism destination.

– Event Support & Coordination: Coordinate logistics for tourism and sports events, ensuring seamless integration of Visitor Services operations, and supporting the delivery of exceptional experiences for event attendees.

– Travel for Tourism Promotion: Travel locally and regionally to promote Surrey’s tourism offerings, attending events, trade shows, and meetings with partners to increase awareness and attract visitors.

– Stakeholder & Partner Relationship Management: Build and maintain relationships with tourism stakeholders, local businesses, government officials, and event organizers to create collaborative opportunities and enhance tourism offerings in Surrey.

– Tourism Growth & Development: Contribute to the development of Surrey’s tourism infrastructure and work alongside the marketing and leadership teams to grow Surrey as a year-round tourism destination.

The ideal candidate will have:

– Experience in Tourism & Community Engagement: At least 3 years of experience in tourism, destination management, event coordination, or community relations.

– Leadership & Team Management: Experience managing and motivating teams, particularly seasonal staff, ensuring high levels of service and operational efficiency.

– Organizational & Project Management Skills: Strong organizational and multitasking abilities, with experience managing multiple projects and priorities.

– Excellent Communication & Relationship Building: Outstanding communication and interpersonal skills, with the ability to foster relationships with community leaders, tourism partners, and event organizers.

– Travel and Work Flexibility: Flexibility to occasionally work evenings or weekends for event support. Plus, a willingness to travel locally and regionally to represent Discover Surrey and promote Surrey’s tourism offerings, with occasional evening and weekend work.

– Passion for Tourism & Community Development: A genuine passion for promoting Surrey as a four-season destination and growing its tourism industry through collaborative community engagement.

– Valid Travel Documents: Holds a Class 5 driver’s license and a valid passport.

Salary/Wage

60,000

Other Perks/Benefits

- $1,000 Professional Development Allowance - $500 Health and Wellness Allowance - In Lieu Days - Extended Health Benefits - 3 Weeks Vacation

Recommended Training

SuperHost Foundations of Service QualitySuperHost Service For AllAn Introduction to Equity, Diversity, and Inclusion (EDI)

Job Application Process

Interested candidates are encouraged click the below link to apply directly. Please send a cover letter and resume. Application deadline: January 30, 2025 | Start date: March 24, 2025. Only contact those candidates we wish to pursue further will be contacted.

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