Job Description

POSITION SUMMARY
As a Banquet Server at Paradox Hotel Vancouver, you will play a crucial role in ensuring the success of our events and banquets. You will be responsible for delivering exceptional service to our guests during weddings, conferences, and various special occasions held at our hotel.

KEY RESPONSIBILITIES
• Review and understand the BEO at the beginning of the shift to ensure setup and arrangements are met per client’s preference.
• Set up banquet and event spaces according to specifications, including arranging tables, chairs, linens, and other decor.
• Maintaining complete knowledge of all menu items, preparation method, ingredients, sauces; communicating allergies and dietary restrictions to the Banquet management team.
• Greet guests, take drink and food orders, and provide attentive and courteous service throughout the event.
• Serve plated meals or buffet-style dishes to guests.
• Monitor and respond to guest needs promptly and professionally.
• Work closely with the kitchen and catering teams to ensure seamless coordination and timely service.
• Clear tables and clean banquet areas during and after events.
• Bartending efficiently and accurately to large groups.
• Collaborate with the Sales/Event Coordinator to ensure all details are executed as planned.
• Follow safety and sanitation protocols to maintain a clean and organized work environment.
• Communicate effectively with team members to ensure smooth event operations.
• Provide excellent customer service, exceeding guest expectations.
• Performing all other duties, as required.

Responsibilities & Qualifications

• Food Safe Level 1 and Serving It Right certification required
• Must have previous F&B experience
• Previous experience as Banquet Server is an asset
• Ability to work flexible schedule, including weekends, late nights, early mornings, and holidays
• Must have previous customer service experience
• Must have a good command and understanding of the English language
• Knowledge of a second language is considered an asset
• Must be pleasant, have an outgoing personality and able to communicate and work with a diverse group of individuals and guests
• Must be detail-oriented and able to multi-task
• Must have excellent grooming standards and remain professional at all times
• Must demonstrate proven qualities of an excellent team player

Salary/Wage

17-19

Other Perks/Benefits

• Dental care • Extended health care • Flexible schedule • Paid time off • Vision care

Recommended Training

Serving It Right

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