Job Description

Metropolitan Hospitality Is a growing Hotel and Restaurant Management company working across Vancouver Island.
We take our housekeeping standards seriously. So, we’re searching for a Room Attendant with an exceptional eye for detail and a passion for perfection to make sure every guest enjoys a truly memorable experience.
The Room Attendant is responsible for ensuring that the cleanliness and the quality of the hotel’s guest rooms meet the highest of industry standards, therefore providing our customers with an outstanding experience.

Responsibilities & Qualifications

Key Responsibilities
Every day is different, but you’ll mostly be:
● Making sure every single room is at its absolute best for our guests
● Helping our guests in any way you can – whether they’ve forgotten their toothbrush or just need to find the elevator
● Keeping your supervisor in the loop by advising them of any progress or problems
● Monitoring and controlling supplies to minimise waste
● Doing your best to reunite guests with any lost or misplaced items
● Regularly assisting with deep clean projects
It’s a physical role and you’ll be on your feet most of the day, so fitness is important
● Occasional lifting of items up to 50 pounds / 23 kilograms and or push/pulling heavy objects
● You may need to bend and kneel to complete some activities
● Literacy skills – reading, writing and basic maths skills
● Flexible attitude to shifts – you may be required to work weekends and/or holidays

Duties and Essential Job Functions
• Look at each room and all public areas through the eyes of the guest and using attention to detail meet or exceed the required cleaning standardsClean and disinfect all bathroom fixtures and surfaces
• Change and make beds
• Sweep and mop floors and/or vacuum carpet
• Dust and polish all furniture and fixtures
• Empty all re-use containers and adhere to all recycling policies
• Spot clean any walls, trim, moldings, windows, door frames as needed
• Replenish all amenity supplies and linens in guest rooms
• Organize and maintain adequate supply of relevant items on the cart and in the stock room
• Adhere to all health and safety standards.
• Be aware of all chemicals used in any of the cleaners/tools used on the job and utilize following safety guidelines
• Follow all guidelines outlined in the Health & Wellness manual
• Provide a high standard of customer service by communicating with guests and helping them with any needs they have.
• Respect the guest’s privacy, security and personal belongings and follow appropriate procedures
• Follow proper guest etiquette – respectful, friendly, and polite to all guests, using the guest name where possible

Salary/Wage

21

Job Application Process

Applicants will be contacted for next steps based on prioirty sequence

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