Job Description

Do you love Penticton and the South Okanagan? Are you the one who plans out itineraries when your friends and family come to visit? Provide them with dinner or dessert recommendations, adventures to go on, and wineries or breweries to visit? Travel Penticton is looking for a dynamic team player that loves to help visitors plan their vacation. You know the best spots to stay, eat, drink, shop, and play! The secret gems of Penticton are there to be discovered and you’re happy to share your little piece of Okanagan paradise secrets.

We offer training, FAM(familiarization) tours of local businesses and attractions, staff discounts, uniform, free parking, and a fun and safe work environment.

The Visitor Services Counsellor is an important link between the visitor and the tourism industry products and service providers. The Visitor Services Counsellor is responsible for maintaining the day-to-day operations of the Visitor Centre under the direction of the Visitor Services & Membership Coordinator. This includes ensuring that the Visitor Centre is represented to the public in a pleasing, organized and professional manner.

This position is seasonal full-time, 5 days per week. Working schedule may vary according to Visitor Centre
requirements influenced by, but not limited to, staffing levels, local events, and seasonality. Flexibility on hours required, including potential early morning, evening, and weekend work.

This position reports to the Visitor Services & Membership Coordinator, Travel Penticton.

For full description: https://travelpenticton.com/employment-opportunities/

Responsibilities & Qualifications

· Offering information and promoting tourism products and services.

· Assist with accommodations, tours and general inquires in response to visitor requests.

· Provide visitors with creative recommendations and activity options to encourage them to stay longer or
return.

· Provide clear and concise directions.

· Always be up to date on new things to do and see in and around the city.

· Keep brochure racks, retail displays, and storage organized and well filled.

· Facilitate sales transactions for merchandise sold in the Visitor Centres and perform a daily cash-out.

· Gather and record statistical information related to each visitor.

· Keep Visitor Centre location clean and presentable (exterior + interior).

· Perform other administrative tasks as required.

· Attend special events or festivals throughout the summer which includes set-up and teardown of the Mobile Visitor Centre booth and tent.

Salary/Wage

20

Recommended Training

SuperHost Foundations of Service QualitySuperHost Service For All

Job Application Process

Please send an email to alice.simpson@visitpenticton.com with your resume, and include your favorite thing to do in Penticton (no telephone calls or walk-ins will be accepted). Please note that only those invited for an interview will be notified.

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