Job Description

About Us:

3 Peaks Rentals is a growing property management company located in beautiful Sun Peaks, BC. We manage over 150 luxury vacation rentals, from cozy ski-in/ski-out lodge studios to stunning, high-end condos, providing year round unforgettable guest experiences.

Position Overview:

We’re looking for a talented and engaging Reservations Manager who is passionate about the guest experience. At 3 Peaks Rentals, we are dedicated to creating unforgettable stays and exceptional moments for both our guests and team members. Making a strong first impression requires meticulous attention to detail and the support of a passionate, engaged team. We’re looking for an experienced Reservations Manager to oversee our expanding operation, with a focus on delivering excellence.

Your leadership will be key in shaping the success of our organization, ensuring that our guests have an exceptional experience from their contact in making their reservation. If you love the outdoors, crave resort living and enjoy creating memorable stays for visitors from around the world, this is the perfect opportunity for you.

Responsibilities & Qualifications

Duties and Responsibilities:
• Drive service quality and customer satisfaction through careful monitoring of customer and internal team member feedback
• Train and manage Front Desk Manager and Front Desk agents
• Complete data entry and analysis requirements for monthly performance result reporting
• Comply with legal requirements for hotel and vacation rental properties
• Process payments and send confirmation details to guests
• Deal with any issues that may arise with bookings or reservations in a professional manner
• Provide support to customers who may need to amend or cancel a reservation
• Regularly monitor property rates in the PMS system, to ensure revenue maximization and potential yield management opportunities
• Review listings to ensure they are accurate and competitive
• Develop self to maintain professional competence at senior management
• Analyze unit performance and create plans to optimize unit success
• Develop and manage customer acquisition and retention programs
• Develop, manage and review systems and processes to ensure optimal performance
• Ensure the maintenance of accurate reservation records
• Ensure employees are completing all assigned duties and following established company / department policies
• Load and maintain rates, packages, and promotions to the PMS
• Monitor revenues, expenses and occupancy forecasts and react in an immediate manner to changes in market conditions and/or any conditions that would otherwise alter the current selling strategies, relative to transient business
• Provide relevant information for company decision-making
• Work collaboratively with other departments to create a great guest experience
• Recruit and supervise staff, oversee training and set work schedules

Requirements for the position:
• Over 2 years experience within the accommodation industry and customer service roles
• College diploma (equivalent industry experience may be considered)
• Successful completion of high school or equivalent
• Minimum 18 months prior experience in a similar role
• Superior communication skills in English, oral and written
• Ability to present information to groups of guests, employees, suppliers and managers
• Ability to write business correspondence, reports, memos, and other documents
• Ability to solve practical problems and deal with a variety of unpredictable situations
• Ability to give and take direction appropriately
• Ability to interpret a variety of instructions in written, oral, diagram, or schedule form
• Strong computer literacy skills, including database management
• Superior organizational skills
• Strong cash handling skills
• Calm demeanor when dealing with difficult situations involving staff or guests
• Strong interpersonal and communication skills
• Previous customer service experience required
• Previous supervisory experience preferred
• Flexible to a changing schedule

Ability to relocate to Sun Peaks, BC before starting work

Salary/Wage

72,800

Other Perks/Benefits

Hours: 40 hours per week (varied schedule, evenings, weekends and statutory holidays) Salary: $72,800 annually Benefits: • Group extended health plan membership available • Dental • Vision Care • 2 weeks annual paid vacation • Seasonal activity pass (summer / winter) • Dining discounts for selected restaurants • Store discounts for selected stores • Staff events Location: In person (3170 Creekside Way, Sun Peaks, B.C, Canada, V0E5N0) Language: English If you are interested, please reach out to lindsay@3peaksrentals.com for more information.

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