Job Description

Are you passionate about our destination, our community, and our visitors?

Do you take pride in showcasing our amazing destination?
Is offering outstanding service aligned with your personal values?
If so, Destination Vancouver’s Visitor Services Specialist role could be the right match for you. This seasonal position is ideal for a “people” person who is self-motivated, team oriented, takes initiative and is a great communicator who can use these strengths to influence visitors and growing our visitor economy.
The Visitor Services Specialist plays an integral role in supporting the thousands of visitors to our destination on behalf of Destination Vancouver and our member businesses. Responsible for helping to create memorable experiences, the position is a critical component of Destination Vancouver’s vision to be the global leader in destination management and visitor experiences.
Handling visitor inquiries into our Virtual Service Centre, operating 7 days/week, via multiple channels in a timely and professional manner, the Visitor Services Specialist serves Destination Vancouver members and the community by promoting products and activities that will result in visitors extending their stay.
The role also supports Destination Vancouver’s Volunteer Program.

Who are we?
Destination Vancouver is one of the world’s most dynamic destination management organizations, delivering on a mandate of destination development and promotion that positions Vancouver as a must visit global destination.
Our purpose is to transform our communities and our visitors through the power of travel. This underpins everything we do and how we communicate with potential clients, engage with partners, and support our 800+ members.
Destination Vancouver has a fabulous product and a powerful brand. Our success is measured through the triple bottom line approach of an equal emphasis on people, planet and prosperity. And as a private, not-for-profit business association, our continued relevancy is based on supporting our industry, responsibly and sustainably managing the destination, and building a competitive global destination brand.

What do we offer?
This role is based in Destination Vancouver’s corporate office with sweeping views of the North Shore mountains and proximity to transit and downtown amenities.
Destination Vancouver believes in and provides a diverse, equitable, and inclusive work environment.
Starting hourly rate of pay: $20.00 – $22.00; transit allowance.

How do we connect?
The ideal candidate has experience providing customer service in a retail or hospitality environment and is an excellent communicator. Having a passion for people and making a positive influence while having fun and being a great team member are strong motivations. Good knowledge of British Columbia and surrounding areas with an emphasis on Metro Vancouver is required. Fluency in a second language is a definite asset as well as experience with social media for business.

This position could be ideal for a student or recent graduate of a tourism, hospitality or related program and/or related experience.
Flexibility to work a variety of shifts including weekdays, weekends and holidays is required. A valid driver’s license would be considered an asset for this role.

If this sounds like you because you have the knowledge, ambition and drive and describe yourself as enthusiastic and fun, and focused on building relationships and achieving results, we invite you to apply for this exciting position. Please send your resume and cover letter to: careers@destinationvancouver.com
For more information, please visit http://destinationvancouver.com

Responsibilities & Qualifications

Key Accountabilities:

Handling Visitor inquiries into the Virtual Service Centre via multiple channels in a timely and professionalmanner

Ensuring the operational needs of Destination Vancouver’s Volunteers are met on a daily basis

Greeting office visitors and providing Volunteers with access to the corporate offices on weekends

Handling “command central” call enquiries from Volunteers and Team Members

Working on projects as allocated by the Manager, Visitor Services or Team Lead, Visitor Services
Other Responsibilities

Identify the needs of visitors and provide accurate and current information on Destination products and services of Metro Vancouver and British Columbia. This includes one-to-one consulting, on-line/digital, telephone and email interactions

Promote Destination Vancouver member products through varied channels including LiveChat, email, over the telephone and face to face.

Develop an extensive knowledge of Destination products and services, in particular Destination Vancouver members, to best represent them in order to match with visitors’ needs.

Serve Destination Vancouver members and the community by promoting local Destination products and activities that will result in visitors extending their stay in the destination.

Participate in Destination industry familiarization trips.

Salary/Wage

20-22 per hour

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