Job Description

At the Sea to Sky Gondola, we make it easy for people to connect with the great outdoors. We work hard to make sure both our team members, and our guests, have a great experience. Join our team and work in a spectacular outdoor recreation environment with a progressive and fun organization.

Our Summit Guides are ambassadors of the summit. Leading interpretive tours and snowshoe guiding (winter only) is a key part of the role. They also serve as our first aid attendants and respond to emergencies, including incidents requiring first aid, lost persons, and more. They act as a jack of all trades as they will assist in guest services, lift operations, trail maintenance, grounds work, and general maintenance of the facilities.

Do you enjoy keeping busy & helping people?
Do you enjoy leading & educating groups of adults and children?
Are you detail orientated and certified in first aid?

If you answered yes, this could be for you!

Responsibilities & Qualifications

Duties and Responsibilities:

Guide interpretive tours, education programs, snowshoe tours, and other seasonal tours, both for adults and children
Learn the curriculums and how-to of delivering of tours
Provide public supervision, ensuring a safe and pleasant guest experience
Respond to all requests from dispatch including reports of lost persons
Provide first aid for guests and employees
Identify and mitigate hazards
Maintain and take inventory of supplies and complete first aid reports
Provide outstanding service to our guests and staff. At every opportunity, greet each guest in a friendly manner, and provide assistance whenever possible. Strive to assist the guest before the guest even needs to ask
Become an expert on our products and program offerings and provide guests with a memorable experience
Maintain proper signage of hiking trails and terrain to ensure guest safety. Maintain summer alpine displays, facilities, signs, or other infrastructure
Compile and distribute daily weather reports
Ensure compliance with Sea to Sky Gondola Occupational Health and Safety Program and the Regulation of WorkSafeBC

Required Skills and Experience:

Physically able to meet the requirements of the job (lifting 50 lbs, able to hike the trails within our tenure, ability to assist guests into the lift who are medically compromised etc.)
OFA 3 certification
Previous experience guiding tours, an asset
Personable with a go above and beyond type attitude
Team player
Excellent interpersonal and communication skills, including written and spoken
Ability to troubleshoot and problem solve efficiently and effectively
Experience working in a front line, guest facing position
Excellent employee and public relations skills
Energetic, dependable, and self-motivated
Able to reason and react with quick, thoughtful judgment, while remaining calm under pressure
If you answered yes to the questions above, can see yourself performing the duties listed, and have the qualifications we are looking for, please send a resume and cover letter.

Salary/Wage

22.50

Other Perks/Benefits

- Discounted family pass - Discounted food and beverages

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