A chief concierge supervises both guest services attendants and concierges. A concierge serves the needs of guests in hotels, resorts and other accommodation facilities by providing information and special services to enhance guests’ visits. The position is varied: a concierge may be asked to book exclusive theatre tickets, give directions to a local festival or recommend a doctor.

Information provided by Discover Tourism.

• Supervise and direct guest services attendants and concierges
• Communicate directly with guests, in person or by telephone
• Provide information on facilities and services, events and attractions, tours, travel routes and transportation schedules
• Provide area maps, brochures and other literature
• Arrange tickets, bookings, appointments and reservations for guests

• A secondary school diploma is required
• Post-secondary training in tourism or hospitality management is an asset
• Good communication skills and customer service skills are required
• A strong knowledge of the community, area and region is necessary
• Guest services or concierge experience is necessary
• Problem solving, organization and time management, and supervision skills
• A second language is an asset

• Assistant Front Office Manager
• Ship’s Purser
• Front Office Manager
• Sales Manager
• General Manager