Concierges serve the needs of guests in hotels, resorts and other accommodation facilities. They provide information and special services to enhance guests’ visits. The position is varied: from booking exclusive theatre tickets, to giving directions to a local festival or even recommending a doctor.

• Communicate directly with guests, both in person and by telephone
• Provide information on facilities and services, events and attractions, tours, travel routes and transportation schedules
• Provide area maps, brochures and other literature
• Arrange tickets, bookings, appointments and reservations for guests

• A secondary school diploma is required
• Post-secondary training in tourism or hospitality management is an asset
• Excellent communication skills
• Excellent customer service skills
• Strong knowledge of local community, area and region
• Good problem solving skills
• Good organizational skills
• Good time management skills
• Knowledge of a second language is an asset

• Chief Concierge
• Assistant Front Office Manager
• Ship’s Purser
• Front Office Manager
• Sales Manager
• General Manager