Photo Credit: Evan Mitsui; Courtesy of KootenayRockies.com

A rental technician is responsible for outfitting guests with rental equipment and explaining its safe use. These folks are outgoing, fun and customer oriented. They play a key role in making sure that guests’ experiences are exceptional and ensuring that these guests come back again and again.

• Greet guests as they enter the rental shop
• Ensure that guests accurately complete rental forms
• Find the proper boot fit for each customer to create positive slope experiences
• Recommend ski/board length and make sure bindings are set correctly for skill level
• Provide resort information to the guests
• Check returned rentals for damage
• Maintain cleanliness of the shop and proper storage of all equipment

• Strong customer service skills
• Must be approachable, dependable and a strong team player
• Must be able to deal with people of various ages with animation and with patience

• Rental Lead Hand
• Rental Supervisor
• Transfer to any of the other departments/careers on the mountain