Reservations Sales Agents are front line professionals who facilitate the promotion, sales and booking of a company’s products and services. They are employed by travel agencies, tour and transportation companies, hotel chains and vehicle rental agencies.

• Provide travel information, itineraries and prices
• Use selling techniques to promote packages, insurance, etc.
• Handle customer complaints or concerns
• Counsel clients on terms and conditions of travel e.g. cancellation policies
• Book reservations and send out confirmation notices
• Process payments and refunds

• A secondary school diploma is preferred
• Courses in computers, languages and communications are an asset
• Excellent telephone manner and etiquette are required
• Excellent customer service skills
• Good communication skills
• Detail-oriented
• Experience with basic computer applications
• Previous experience in marketing and sales is an asset
• Ability to do thorough research
• Organizational skills
• Previous cash handling experience
• Time management skills are an asset
• Knowledge of a second language is an asset

• Reservations Manager
• Senior Travel Counsellor
• Operations Manager
• General Manager
• Agency Owner/Operator