Tourism Small Business Owner/Operators are accountable for planning, decision-making and management of all aspects of the tourism business. An Owner/Operator must continuously review and update business plans, check budget figures, monitor accounting and cash control procedures and ensure the overall operation of the establishment is in line with predictions.

• Meet and exceed guests’ expectations
• Offer tourism information and promote local area
• Use business management skills
• Use sales and marketing skills
• Complete financial management tasks
• Use administrative skills
• Respond to enquiries and solve problems
• Maintain facility, equipment and supplies

• A secondary school diploma is required
• A college diploma or degree in business, tourism, marketing or management is useful
• Training in both first aid and small business management is an asset
• Previous experience in tourism is required
• Excellent organizational skills
• Sales and marketing skills are an asset
• Customer service skills
• Good communication skills
• Administrative skills
• Accounting and cash control skills
• Leadership skills
• Human resource management skills

• Expand business
• Purchase larger operation
• Bed and Breakfast Owner/Operator
• Campground Operator
• Manager/Executive in other tourism businesses