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Career Summary:

Ticket Office Supervisor

Photo Credit: Tourism Vancouver / Suzanne Rushton

The ticket office supervisor needs to be a versatile individual, as they are responsible for the accuracy of ticket sales from programming to selling, cash control as well as taking exceptional care of guests purchasing tickets. Key to this position is making sure staff are well trained and able to inform each guest of their best ticketing option.

Responsibilities:
  • Knowledgeable of all ticketing options
  • Hire, train and supervise ticket selling staff
  • Provide front line support and on going training to frontline ticket selling staff
  • Accountable for the accurate and timely submission of cashouts
  • Responsible for all cash and cash equivalents in ticketing area
  • Schedule staff, matching predetermined budget while keeping in mind weather and visitor patterns
  • Assist in area budgeting
Knowledge, Skills and Abilities:
  • Previous ticket selling experience preferred
  • Previous mountain experience preferred
  • Cash handling experience a must
  • Excellent interpersonal and communication skills
  • Team player
  • Strong organizational skills
  • Customer service orientated
  • Very comfortable with all aspects of computer systems
Possible Future Career Paths:
  • Cash room supervisor
  • Season pass coordinator
  • Guest services positions, including management


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