Responding to Challenging Guest Checklists
This downloadable checklist package from go2HR supports BC tourism and hospitality employers in preparing staff for challenging guest interactions. It includes editable checklists for prevention planning, orientation, refresher training, de-escalation techniques, and incident response. Designed for both managers and front-line workers, these resources help create safer workplaces and ensure compliance with WorkSafeBC regulations. Ideal for… Continue reading Responding to Challenging Guest Checklists
Tips on Responding to Challenging Customer Interactions
This free tip sheet from go2HR offers practical strategies for front-line staff and managers in BC’s tourism and hospitality industry to manage difficult customer interactions with confidence. From respectful communication and empathy to setting boundaries and de-escalation tactics, this resource helps teams respond calmly and professionally in high-stress situations. A great tool for training, onboarding,… Continue reading Tips on Responding to Challenging Customer Interactions
Working Alone Procedure and Check In Log Template
This free, customizable template from go2HR helps employers meet WorkSafeBC requirements for protecting workers who work alone or in isolation. It outlines clear check-in procedures, escalation protocols, and psychological safety considerations. The document includes a ready-to-use check-in log to ensure every lone worker is accounted for during their shift. Ideal for tourism and hospitality businesses… Continue reading Working Alone Procedure and Check In Log Template
Safety Talk – Heat Stress Exposure
This safety talk addresses the risks of heat stress for both indoor and outdoor workers. It explains who’s most at risk, how to recognize early warning signs, and what to do in an emergency. The guide includes facilitator tips, a participant handout, and prompts to encourage open discussion among teams. Designed to keep workers safe… Continue reading Safety Talk – Heat Stress Exposure
Safety Talk – Safety for Wildlife Encounters
This safety talk supports outdoor workers in safely coexisting with wildlife. It outlines common hazards, prevention techniques, and response protocols for encounters with animals such as bears, cougars, and coyotes. Designed for supervisors and safety leads, this resource helps guide a 15-minute talk to refresh worker knowledge, reinforce safe practices, and promote proactive incident prevention.… Continue reading Safety Talk – Safety for Wildlife Encounters