First, some housekeeping – I’m not a “robot.” More specifically, I’m not Generative AI.
Second, if you feel mixed emotions about bringing new HR technology into the workplace, you’re not alone. From team communication platforms to “AI in the workplace” policies, choosing the right tech is all about finding tools that create positive change across the operational, financial, and human aspects of your business.
Third, we’re not AI experts. However, if you’re curious about it, there are groups that are. Check out Junction Creative Solutions and the Tourism AI Network, and subscribe to their newsletters. Both are trusted experts with fascinating insights from their direct work with tourism and hospitality clients across the province.
There are several useful HR applications of existing and emerging technologies that ABLEBC employers might consider, if they haven’t already. For example, Applicant Tracking Systems (ATS) help businesses manage candidate applications. These systems are particularly effective when paired with Boolean-searchable candidate databases, allowing employers to find and engage “passive” candidates. (Tip: Many candidate databases are already available to employers with paid job postings on platforms like Indeed or LinkedIn.)
Meanwhile, transcription tools like Otter.ai make it easy to capture audio content from virtual meetings. These tools can also generate session summaries and assign action items to participants. This is a huge time-saver, freeing up note-takers and simplifying meeting management.
If you haven’t tried generative AI tools like ChatGPT, platforms like meta.ai are a great place to experiment. Visual content generation, for example, is a common first step for testing AI capabilities—and understanding its limitations.
When it comes to your team, think “enhancement” over “replacement.” The right technology can free workers to focus on tasks that are meaningful to both them and your business, improving retention and job satisfaction.
go2HR’s team of Regional HR Consultants offers no-cost guidance to BC’s tourism and hospitality employers. They can help you explore workplace innovations, including technology and AI tools, to build strong workforces and create safe workplaces—delivering world-class tourism experiences across the province.
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