De-escalation Scenarios Examples for Tourism & Hospitality
Discover industry-specific de-escalation strategies to handle challenging guest interactions across hotels, restaurants, nightlife venues, and ski hills. Learn proactive prevention tips, empathetic communication techniques, and effective incident responses to ensure safety, maintain professionalism, and foster positive experiences for staff and guests alike. Example for Pubs, Bars & Nightclubs Example for Hotels & Other Short-Term Accommodations… Continue reading De-escalation Scenarios Examples for Tourism & Hospitality
Modified Work Offer Template
This document is a template that can be used to offer suitable work (modified or alternate duties) to an injured worker based on their abilities and limitations. It is typically filled out collaboratively by the injured worker and their supervisor manager. For major injuries, the Functional Abilities Report can provide valuable guidance in this process.
Functional Abilities Assessment Template
This document is a template that can be used to determine capabilities and limitations when developing a return to work plan for an injured worker. It is typically sent with the injured worker to medical aid to be filled out by the healthcare professional (i.e. doctor and/or physiotherapist).
First Aid Regulatory Requirements – FAQs
This document answers frequently asked questions regarding first aid regulatory requirements for employers, focusing on first aid assessment, procedures, attendant training, drills, emergency transportation, and WorkSafeBC inspections. Employers should refer to OHS Regulation 3.17 and OHS Guideline 3.17 for comprehensive guidance when implementing First Aid practices in their workplace. For further assistance or to access more information, please… Continue reading First Aid Regulatory Requirements – FAQs
Key Considerations for First Aid Drills and Training
The document provides training and drill considerations for BC's new first aid regulation, including workplace site-specific training, conducting first aid drills, and examples of first aid drill scenarios in various industries.
Key Considerations for First Aid Procedures
This downloadable guide outlines WorkSafeBC’s updated first aid requirements for Tourism & Hospitality employers, covering key procedures for equipment, attendants, emergency response, inclusivity, and program maintenance to ensure full compliance by November 1, 2024.
First Aid Procedure – Example
This guide covers first aid management, detailing available equipment, attendant roles, and response protocols. Workers can access first aid via the First Aid Room or dispatch, with attendants responding within 10 minutes or activating emergency services.
First Aid Drill Report – Example
This document is a drill report detailing an incident at Lonnie's Hotel kitchen involving a worker getting minor burns from hot water, with observations, strengths, deficiencies, corrective actions, and procedural factors outlined for improvement.
Key Considerations for Workplaces with Multiple First Aid Attendants
This resource outlines essential procedures for workplaces with multiple first aid attendants, ensuring employees receive optimal care in emergencies.
First Aid Webinar Series
Welcome to the First Aid Webinar Series resource page! Here, you'll find recordings and materials from our webinars designed to help BC's tourism and hospitality employers navigate the new workplace first aid regulatory requirements. Access insights from industry experts, practical guidance for implementation, and resources to enhance your workplace injury response.
Safety Talk: Managing Wildfire Smoke Exposure
Summers in much of B.C. are increasingly hotter and drier, leading to more frequent and intense wildfires. Wildfire smoke has become a significant environmental and psychological hazard that workplaces and communities must manage. As a worker, it's crucial to be prepared and take measures to manage the effects of wildfire smoke and minimize exposure.
Creating a Psychologically Healthy Workplace
Ensuring the psychological well-being of your employees is just as crucial as maintaining their physical safety. A mentally healthy and safe workplace not only prevents harm to workers' mental health but also promotes their overall well-being.
WHMIS Pictogram
This poster helps workers understand the different hazards associated with the various products they may be using in the workplace. Print and post it in chemical storage areas, staff areas, or on Safety Notice Boards to promote a deeper understanding of product hazards.
WHIMIS For Workers Video
This video helps workers understand the primary changes to WHMIS 2015 — new hazard classes, new labelling requirements, and a revised safety data sheet format — as well as the responsibilities of their employers to provide education and training
WHIMIS For Employers Video
This video explains the primary changes to WHMIS 2015: new hazard classes, new labelling requirements, and a revised safety data sheet format. It also describes your responsibilities as an employer and the phases of implementation.
Bullying & Harassment Safety Talk Series – Cyberbullying
The Cyberbullying Safety Talk is part of our Bullying & Harassment Safety Talk series, aiming to offer workplaces a platform for open discussion and collaboration on fostering a safe and respectful environment.
Safety Talk Series – Navigating Challenging Interactions
Interacting with customers and providing great service is a critical part of front-line roles in the tourism and hospitality industry. Interactions are often positive but there can also be times when a front-line employee is faced with a challenging or confrontational situation.
Bullying & Harassment Safety Talk Series – Overview
The Bullying & Harassment Overview Safety Talk is part of our Bullying & Harassment Safety Talk series, aiming to offer workplaces a platform for open discussion and collaboration on fostering a safe and respectful environment.
Bullying & Harassment Safety Talk Series – Policy Discussion
The Bullying & Harassment Policy Discussion Safety Talk is part of our Bullying & Harassment Safety Talk series, aiming to offer workplaces a platform for open discussion and collaboration on fostering a safe and respectful environment.
Equipment/Machinery Pre-trip & Post-trip Template
The Equipment/Machinery Pre-trip & Post-trip Template serves as a versatile tool for workplaces, offering a customizable framework to conduct inspection and maintenance checks before and after equipment or machinery operation.
Ski Area Safety Talk: Snow Sports Injury Reduction – Snow School
This safety talk provides safety tips to reduce snow sport injuries.
Ski Safety Talk: Blank Template
go2HR developed this safety talk template for employers to customize and use for any topic in their organization. The Participant Handout should include information that you hope the worker will retain from the safety talk content and should be handed out during the safety talk for workers to reference later. Feel free to use it at your discretion.
Safety Talk for Ski Areas: Critical Incident Stress Management (CISM)
Designed to reduce the chances of long-term mental health struggles arising after a critical incident, CISM is a response program within the Canadian Mountain Community where peer responders facilitate in-person or virtual group debriefs and/or one-on-one conversations with individuals who need support after experiencing a critical incident during work.
Ski Area Poster: “Get a handle on the load!”
This informative poster complements the Ski Area Safety Talks. Print and display in your staff areas. These simple tips will help keep your team safe and injury free when working on the slopes.
Winter Driving Resources
Stay safe and prepared on the roads in winter with expert tips, guides, and essential resources.
Compass Group Canada Demonstrates Strong Commitment to Safety with COR Certification
Jia Yi Goh, Health and Safety, Quality Assurance (HSQA) Manager at Compass Group Canada recommends go2HR’s COR program.
Mental Health Survey Contest Rules
2024 Mental Health Survey Contest rules go2HR Mental Health Survey Sweepstakes 2024_final
The Vancouver Aquarium is Committed to Keeping Workers Safe Every Day
Liz Kruse, Occupational Health & Safety (OHS) Officer at the Vancouver Aquarium talks about how her business prioritizes health and safety with go2HR’s COR certification.
COR Certification with go2HR is a Testament to Workplace Safety Culture
Sergio Altenhofer from SerVantage Services Group explains why businesses should invest in workplace safety with go2HR’s COR Program.
Staying Safe During Cold Temperatures
As temperatures drop during the winter months, employers need to be aware of cold-related hazards that can cause or contribute to workplace injuries and illnesses when workers spend prolonged periods outside.
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