Job Description

Seasonal Contract
Date Posted: June 03, 2024

Who we are…
The Pacific National Exhibition is an iconic institution in BC, famous for bringing generations of people together to celebrate and build memories. This 114-year-old, non-profit organization has an annual operating budget of over $70 million dollars and generates revenue through four activity streams: the 15 day annual summer Fair and winter Fair which average more than 700,000 people annually, Playland amusement park which welcomes 400,000 guests annually including Fright Nights, and a busy year-round portfolio of events including concerts, trade shows and film, cultural and community events. In total we bring over 2 million people through the site each year. The fourth activity stream is park care and facility maintenance. The PNE is proud of the work it does at Hastings Park and has a vibrant team that is passionate about events, guest experience and delivering memorable experiences.

At the PNE, we strive to create an environment that reflects our organization’s core values: Enthusiasm, Excellence and Evolution. With a focus on these core values, we are committed to achieving our mission which is to “Deliver Memorable Experiences” for all who interact with the PNE whether it is our guests, our employees, or the community.

We are looking for two talented individuals to join our PNE Facilities & Maintenance Team and oversee the daily operation of the Site Clean-up department for the annual Fair. This position reports to the Manager of Facility and Venue Operations and assists in managing the Site Clean-up team in the upkeep of site/building/washroom cleanliness, garbage/recycling bin distribution & collection, as well as pre-Fair and post-Fair set-up and take down.

Why join our Team?
-Exhilarating and fun-loving culture
-Flexible work environment
-Opportunity for free or discounted tickets to shows, events, sports games, and much more
-Staff discounts for Playland, The Fair, and Fright Nights, as well as all PNE Food Stands
-Competitive compensation package
-Opportunity to create lasting memories and friendships!

Responsibilities & Qualifications

What will you do this year?

In your role as an Assistant Manager, Fair Site Clean-up, your primary accountabilities will be to:

-Develop and implement the department schedule for the Site Clean-up team (including fore people, sweepers and facility attendants) within posted budgets.
-Responsible for setting and monitoring staff work schedules in consideration of daily park traffic and weather changes.
-Responsible for assigning and deploying staff to pre-determined site clean areas based on Fair grounds cleaning zones.
-Assist with Fair group interview sessions and coordinate hiring, training and evaluate work performance of Fair time staff.
-Coordinate all pre and post-Fair activities, including meetings, training sessions, and Fair setup/ tear down.
-Develop and implement sign out program for Site Cleaning Equipment: Brooms, Dust Pans, Janitorial Carts, Tilt Trucks, Janitorial Keys, Radios etc.
-Develop and implement training video program for routine Site Clean activities: Changing Garbage, Sweeping, Mopping, Picking, Diversion Strategies etc.
-Ensure garbage collection educational packages for vendors are printed and distributed to all external vendors requiring garbage collection and ensure they have the adequate supplies.
-Ensure all department timesheets are completed and submitted on time.
-Maintain inventory levels at all stocking locations (Site Clean Compound, Coliseum, Forum, Roller land, Agrodome and Temporary Stock Locations) for all required supplies to ensure proper levels are always available.
-Maintain cleanliness of Site Clean compound and all equipment used by the team Daily.
-Assist with the development and maintenance of departmental policies and procedures regarding onsite Guest Services operations.
-Enforce PNE policies & procedures; coaching, performance managing and disciplining employees as required.
-Handle complaints from guests as it relates to Site Cleanup, and resolve complaints based on written and established guidelines – track all complaints in our complaint log.
-Maintain effective working relationships with superiors, other departments, subordinates and the public.
-Work with and support the “Binners Project” (waste sorting contractor) with any and all needs to keep the operation running smoothly.
-Working with the “Binners Project” to promote and execute sustainability of the PNE’s Fair; overseeing the contractors in diversion of sorting of waste that comes into site.
-Working with staff to deploy the PNE’s diversion stations/ totes across the site and document locations on our site map.
-Perform other related duties as required.

What else?
-Must have successful completion of Grade 12 combined with previous experience in customer service and/or operations within a related industry.
-Must have previous management/supervisory experience.
-Ability to function independently and under pressure and to manage various projects at the same time.
-Advanced experience and proficiency with computer applications such as Microsoft Office, particularly Microsoft Word and Excel.
-Knowledge of departmental Fair Polices and familiarity with Playland and the Fair is considered an asset.
-Must possess sufficient physical ability and stamina to spend extended hours walking and standing, often outdoors.
-Knowledge of the hazards and proper safety precautions for the clean-up of events.
-Strong commitment to guest services, and excellent interpersonal skills, perception and judgment for quickly resolving guests’ problems and disputes.
-Strong supervisory, communication, interpersonal and leadership skills.
-Strong planning, organizational, problem solving and administrative skills.
-Ability to foster effective working relationships with peers, subordinates, and the public.
-Must be available to work full time hours from July 3 -September 15.
-Must be able to work evenings, weekends and extended hours/weeks as required. This position is an event driven position, and hours of work will vary accordingly.
-Successful candidates must undergo a Criminal Record Check.

Who are you?
-Organized
-Methodical
-Proactive
-Skillful communicator
-Critical thinker
-Committed to striving for excellence

Salary/Wage

The PNE's compensation offerings are in alignment with a pay-for-performance pay philosophy that recognizes individual, and teamwork performance. The role is a permanent, full-time position with a typical salary range of $20- $24 per hour. The starting salary will be based on the successful candidate’s competencies, including but not limited to knowledge, skills, experience, and internal pay structures. As a part of the PNE's total compensation package, this position may be eligible for other benefits subject to program eligibility requirements.

Job Application Process

Where and when to APPLY? Applications can be submitted via the PNE website at www.pne.ca/jobs and will be accepted until the role is filled. We look forward to hearing from you! The PNE is proud to be an equal opportunity employer, committed to creating an inclusive workforce that reflects the diverse community we proudly serve. All applicants will receive consideration for employment without regard to race, colour, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, disability, or age. If you require any support or accommodations throughout any stage of the recruitment process, please contact the People & Culture Department at hr@pne.ca.

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