Job Description

Thank you for your interest in the Shangri-La Hotel, Vancouver, the first Shangri-La to open in North America. Shangri-La Hotel Vancouver is a 119 room luxury boutique property, located in the heart of downtown Vancouver’s vibrant financial, retail and entertainment district. Shangri-La Vancouver is the proud recipient of the prestigious Forbes Five Star Award and AAA’s Five Diamond award, and is one of only four Canadian Hotels to hold both the esteemed ratings. 

Shangri-La Hotel Vancouver prides itself on the strength and dedication of our team, and seeks to hire, develop, and promote charismatic, passionate, hardworking Colleagues to reach their full potential and ultimate career goals. 

We are currently searching for a superstar Banquet & In-Room Dining Server to join our team on a part-time basis. 

Position Description

Reporting to the Banquet Manager, the Banquet Server will make the most positive impact on guest experiences in the Banquet Space through consistent application of Shangri-La’s core practices in all F&B outlets, maximizing the balance between Colleague, Guest and Owner satisfaction.

• Review and understand BEO or Event Plan at the beginning of each shift to ensure banquet rooms are set as per the customer request.
• Read and execute specifications listed on the Banquet Event Orders, paying close attention to special needs/requests.
• Attend all pre-shift meetings to ensure events are on time as per the banquet event course.
• Prepare coffee breaks, carts, and stations with appropriate food and beverages as stated in Banquet Event Order.
• Maintaining proper standards of service to ensure a positive dining experience:   delivering items, fulfilling guest needs, removing courses, replenishing utensils, refilling glasses.
• Have a good understanding and be able to communicate products and services to guests, when required.
• Deliver and serve welcome drinks, food, meals, condiments, and accompaniments etc.
• Prepare tables, action stations, buffets, service carts, dessert table/carts.
• Replenish buffet items to ensure consistency and freshness in presentation. 
• Performing basic cleaning tasks as needed or directed by supervisor.
• Monitor tableware to ensure it is presentable to guests. 
• Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas. 
• Attend tables by removing and separating tableware, plate ware, glassware, and flatware.
• Communicate any areas of need, problems, and concerns from guest to Banquet Captain/Banquet Manager.
• If no upcoming events, please have rooms in a readiness position for any possible site inspections. 
• Assist others with side work including, but not limited to cleaning, stocking, folding silverware, etc.
• Set up/tear down function rooms in accordance with BEO requirements, setting tables, chairs, dancefloor, stations.
• Ensure that meeting rooms are re-set for next event, if required.
• Undertake other ad hoc related responsibilities, as required.

Responsibilities & Qualifications

Education & Skill Requirements

• Previous service knowledge and training is required.
• Minimum 2-year work experience in banquets, room service, restaurant service is preferred.
• Flexible availability – required to work days, nights, weekends, and/or holidays, as required.
• Current Serving it Right and Food Safe Level 1 certification is required.

Salary/Wage

20.36 + Grats

Other Perks/Benefits

Adventure to 100+ Shangri-La Hotels and Resorts with Colleague Travel perks...Experience our renowned food & beverage with a special Colleague Discount...Pamper yourself with discounted wellness journeys and luxury products from CHI the Spa AND MUCH MORE!

Recommended Training

Serving It Right

Job Application Process

nterested candidates are encouraged click the below link to apply directly, or to visit our career portal at https://tinyurl.com/SLVJOBS. Due to the volume of applicants, we will only contact those candidates we wish to pursue further. Shangri-La Vancouver will only consider candidates who currently possess the legal right to work in Canada. Applicants must be Canadian Citizens, Permanent Residents, or be in active possession of an Open Work Permit and valid Social Insurance Number. Shangri-La Vancouver is unable to sponsor international applicants. We thank all applicants for their time and interest in Shangri-La.

Apply Now