Job Description

Theatre Under the Stars Musical Society (TUTS) is not for profit society with a mandate to entertain families through popular musical theatre shows, while providing a vibrant outlet and training ground to develop amateur performers and technicians both young and old. TUTS achieves this through a unique collaboration between professionals and volunteers working together in administration, performance, production, and venue operations. TUTS values an atmosphere of inclusion and mentorship in order to build strong character and to promote positive values. Presented at Malkin Bowl in Stanley Park, Vancouverites have long considered TUTS a summer cultural tradition with average attendance of approximately 40,000 patrons per year.

The 2025 Summer Season at Theatre Under the Stars brings back the tradition of open-air musical theatre with the productions of Charlie and the Chocolate Factory and Legally Blonde, running in repertory from July 2nd to August 16th.

The Box Office Supervisor will be mentored by and work closely with the General Manager and Operations Manager in order to provide fluid and easy ticketing experience for our patrons and volunteers. They will coordinate the administration of all ticketing needs, train and supervise ticket sellers and analyze ticketing data on a daily basis. The Box Office Supervisor will also execute and maintain TUTS’ ticketing policies with a goal of building on and improving systems for future years. This position will start May 26th and continue through the summer until August 22nd.

Responsibilities & Qualifications

Responsibilities:
– Providing excellent customer service to theatre patrons with ticketing inquiries on the telephone and via email
– Supervising and managing on-site Box Office Volunteer team
– Lead pre-shift meetings, communicating any pertinent information and news regarding ticketing
– Ensuring positive experience for volunteers working in the box office
– Encouraging team spirit
– Booking group ticket sales, following up on phone call and e-mail inquiries from customers
– Processing internal company tickets
– Resolving patron ticketing complaints and concerns and following – TUTS policy guidelines
– Liaising with support staff from our ticketing provider, Etix
– Coordinate with Marketing Team on ticketing needs for cross promotions and special events.
– Other duties, as assigned

Minimum Qualifications:
– Previous Box Office, Front of House, customer service and/or hospitality experience
– Strong leadership, motivational and delegation skills
– Excellent customer service skills, friendly attitude
– Experience working with volunteers and dynamic personalities an asset
– Able to thrive in a fast paced, team environment
– Outstanding & organized written and verbal communication skills
– Ability to work under pressure and in flexible hours, including evenings
– Solid computer skills, including Microsoft Office & Excel, PC & Mac operating systems

Salary/Wage

19.00/hr

Job Application Process

Visit https://www.tuts.ca/about-tuts/join-our-team/

Apply Now