Job Description

POSITION: CATERING SALES MANAGER

REPORTS TO: Director of Sales

What’s in it for you:
Working in the largest hotel in Vancouver
Aesthetically pleasing environment with a great team

ROLE PURPOSE:
Do you exude enthusiasm for hospitality and thrive in a fast-paced working environment? If so, explore what we have to offer! Wall Centre Hotels is looking for an organized, creative and client-focused individual. This role will secure catering business into the Sheraton Wall Centre hotel through client prospecting, client meetings and presentations. The ideal candidate will have a proven list of local catering contacts.

What your day will look like:
• Solicit new and existing accounts to meet/exceed revenue goals through outside sales calls, tradeshows, prospecting phone calls and written communication.
• Partner with the internal team to penetrate existing sales accounts for further business opportunities.
• Prepare detailed correspondence to customers, internal booking reports and file maintenance.
• Enter booking notes and information for successful execution of the function, including trace notes for follow-up.
• Maintain booking information and complete tasks in Hotel Customer Relationship Management (CRM).
• Assist with reports and/or competition data collection.
• Up-selling unique events focusing on food & beverage, audio visual, décor, and external services.
• Professionally represent the hotel at trade shows, community events and industry meetings.
• Develop/maintain knowledge of market trends, competition, and customers.
• Participate in Sales meetings, pre-convention meetings, training and other sales-related meetings as required.
• Thank the client for the business on the day of the event and help to secure the next booking opportunity.
• Other duties as assigned by the Director of Sales, Director of Events and General Managers.

To note:
• 1 Year Contract (Maternity Leave)
• Complete job description will be presented at the time of job offer

ABOUT US

The Sheraton Vancouver Wall Centre and The Westin Wall Centre, Vancouver Airport are dedicated to providing guests with exceptional quality, service, and value. These guiding principles are evident with every check-in, bed made, or breakfast served. You can see this commitment to quality in the physical properties of the hotels themselves; located in the heart of the city and at Vancouver’s airport, surveying the magnificent natural elements that combine to make Vancouver one of the most beautiful cities in the world. We are proud to be Vancouver built, Vancouver owned, and Vancouver run.

A wall is only as strong as those that build it. Our associates are brought together by the fundamental sense of self-worth they derive from helping others. While each person’s talents are a credit, it is an individual’s commitment to the group effort that creates excellence.

Our foundation is exceptional people, and our passion is supporting them to succeed and exceed. More so than experience or education, it is a unanimous enthusiasm that is most highly valued. For those who work hard and consistently display positive attitude and aptitude, the opportunities for growth are endless.

The Sheraton Vancouver Wall Centre Hotel has been notified of imposters using the Hotel name in an attempt to elicit personal information from job seekers. Recent attempts involve fake LinkedIn profiles set up to appear that persons affiliated with the Hotel are seeking applicants to fill positions. These imposters may use InMail, Gmail or some other platform to contact people regarding “open positions” and have even requested banking information from candidates.

The Sheraton Vancouver Wall Centre Hotel does not request SIN number, police background checks or banking information from candidates when you apply. We advise you do not ever provide sensitive personal information such as addresses, birthdates, banking or other account information to an unsolicited contact. We further advise you do not open any attachments on e-mails from someone you do not know.

DIVERSITY

Wall Centre Hotels is committed to diversity and inclusion in the workplace. Wall Centre Hotels, through education, review and engagement is achieving a work environment that is fair and just for all associates and where all associates are valued for the diversity they bring to the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, disability, and age.

Responsibilities & Qualifications

Your experience and skills include:
• Minimum 2 years’ experience as a Catering Sales Manager, Convention Services Manager, Sales Manager or Event Sales Manager.
• Previous Banquet/Food and Beverage Experience is an asset.
• Previous Sales experience and knowledge.
• Must have a working knowledge of Microsoft Office programs.
• Marriot Booking system CI/TY knowledge is an asset.
• Excellent leadership, client relationship & guest service skills are required.
• Self-motivated, displaying strong initiative and independent decision making.
• Must be able to speak, read, write, and understand English, a second language is an asset.
• Must have strong communication and presentation skills, both verbal and written.
• Have the ability to navigate prospecting of new and existing accounts.
• Ability to multitask while focusing on revenue goals.
• Ability to communicate customer needs and resolve complaints independently.
• Ability to identify and develop account plans.
• Walking and standing are often required. Ability to exert a well-paced mobility to conduct property tours and stand for up to 8 hours at tradeshows or events.
• Must have a valid Class 5 BC Driver’s License.
• Travel and work from Sheraton Vancouver Wall Centre and may be required to work from Westin Wall Centre, Vancouver Airport is required.
• Must be able to legally travel to the United States with appropriate documentation.
• Must be available to work outside of traditional business hours. Will be required to travel, entertain clients, and attend industry functions and events during the evenings and weekends.
• Must be available to work a rotating 5-day schedule including weekends.
• This position may work onsite at both Wall Centre Hotels, with some flexibility.

Salary/Wage

$70,000.00-$80,000.00 per year

Other Perks/Benefits

• Explore Travel Program • Ongoing Associate Appreciation Events • Dental care • Disability Insurance • Employee assistant program • Extended health care • RRSP match • Vision care

Job Application Process

Please send a resume and/or cover letter attention to Human Resources

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