Job Description

Each of our supervisors plays an integral role in leading staff within the Premium Hospitality department and for providing exceptional service to our fans and guests. With a positive, energetic, and enthusiastic approach, supervisors will build, coach and motivate a high performing team with a focus on excellence, passion and commitment to quality product and service. This is an hourly, primarily events-based position.

A typical shift includes:

-Leading your respective team and provide ongoing coaching and recognition to team members to ensure excellent hospitality is provided and the fan experience is exceptional
-Contributing to building a high performance team by actively partnering with all staff of Rogers Arena
-Completing post-event administrative responsibilities such as product orders, gratuities disbursements and staff hours submissions
-Other duties as required

Responsibilities & Qualifications

-A passion and commitment to work all Vancouver Canucks home games
-Ability to work weeknights, weekends, and holidays with varied start times with this being an event-based business
-Possess a leading passion for the hospitality business and a desire to continuously learn and grow in the hospitality industry
-Ability to safely lift up to 35 lbs.
-Ability to stand during scheduled shift, and withstand repetitive walking, reaching, and bending for long periods of time
-Strong written and verbal communication and interpersonal skills
-Possess a demonstrated background in fine dining and supervisory skills including ability to lead and be part of a team and to maintain and develop standards and coach for improved performance
-Ability to maintain a calm demeanor and react appropriately and effectively to situations as they arise with minimal supervision
-Comfortable working in a fast-paced environment while keeping composure and maintaining a first-in-class food and beverage experience
-Excellent on-the-spot problem solving skills, including the ability to independently handle service recovery situations to a fan’s satisfaction
-Strong computer skills with functional knowledge of Microsoft Excel and Word
-Valid Serving it Right certificate

Salary/Wage

26.60

Recommended Training

Serving It Right

Apply Now