Job Description

Start Your Journey With Us

WESTIN

At Westin, everything we do is designed to help our guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to assist them throughout their stay. We are looking for dynamic people who are excited to join our team of hospitality professionals. Are you ready to jump into any situation and give a helping hand? If you’re someone who has is positive, adaptable and intuitive, with a genuine interest in the well-being of others around you, we invite you to discover how you can thrive at Westin.

Start Date: Mid April 2025

The Impact You’ll Make:

Our Hosts are the living embodiment of our loved and trusted hotel brands. Driven to serve, they help ensure the memories our guests take home with them are as spectacular as the properties they visit. A Concierge is responsible to supply a variety of conventional tourist and business information and services. They will recommend and arrange several different services for guests prior to arrival and during their stay.

What we are looking for:
• A warm, people-oriented demeanor
• A team-first attitude
• Inspired to help and interact with others

Responsibilities & Qualifications

Position Requirements:
• Answer questions regarding and/or planning for dining, entertainment, sports events, recreation, tours, health and beauty services, childcare, transportation, religious worship, cultural activities, shopping, floral services, and others.
• Answer questions concerning and/or giving directions to hotel facilities, meeting rooms, or events held therein.
• Process and notify guests of receipt of facsimiles, mail, messages and packages.
• Assist guests in sending of such services.
• Maintain current information and materials regarding hotel facilities and services, local restaurants and attractions.
• Comply with WRS’s Occupational Health and Safety Program and the Regulation of WorkSafeBC
• Report any unsafe conditions, practices or injuries to their supervisor as soon as possible.
• Set a good safety example.
• All other duties as assigned.

Skills & Experience:
• Minimum of two years experience in a customer service environment
• Previous experience as a Concierge strongly preferred.
• Must be able to build and maintain credibility and relationships with customers (internal and external)
• Detailed knowledge of Whistler area and available services
• Strong working knowledge of MS Office applications – Word, Excel, PowerPoint
• Strong communication skills, both verbal and written, and a passion for dealing with and emotionally connecting with others
• Strong organization and planning skills

General Requirements:
• Membership to the Les Clefs D’Or considered an asset
• Must be able to stand and exert well-paced ability for up to 4 hours in length and lift up to 15 lbs. occasionally.
• Requires manual dexterity to use and operate all necessary equipment.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Must be able to sit at a desk for up to 8 hours per day. Walking and standing are occasionally required. Length of time of these tasks may vary from day to day and task to task.
• Ability to provide a satisfactory criminal record check

Salary/Wage

20

Other Perks/Benefits

The Wellness you Deserve: We’ll support you in and out of the workplace by offering: • Team-spirited coworkers & encouraging management • Learning and development opportunities • Reward and Recognition Programs • Staff Accommodation (based on availability) • Enjoy Discounted Hotel stays with Marriott ‘Explore’ Program • Complimentary Staff Meal Health & Safety: Health & Safety is at our core! • Daily stretches and movement to get you ready for your day • Safety orientations to ensure you feel safe at work • Proud to be COR certified – an occupational health and safety accreditation program that verifies a fully implemented safety and health program which meets national standards. • Monthly safety committee meetings

Job Application Process

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