Job Description

Kiwi Collection is currently looking to add a Customer Service and Reservations agent to our team. Our ideal candidate will have exceptional customer service skills, excellent attention to detail and strong multi-tasking skills. This position will be home-based with an option to work from our beautiful downtown Vancouver office. Flexible schedule is required. Handle incoming calls and e-mails.  
MAIN RESPONSABILITIES:
– Provide exceptional customer service with a primary focus on the success of our clients experience

·      Answers inquiries by clarifying desired information; researching, locating, and providing information.
– Takes ownership over client inquires, can work independently to achieve needed results
– Act as a support agent to other Concierge offices worldwide
– Provide clients with product and service information
– Manages all requests that come in during a shift and follows up when required
–  Troubleshoot and resolve incoming issues/complaints
– Supportive of marketing initiatives, campaigns and featured properties
– Quality assures all incoming reservations and communicates any special requests to hotels

Responsibilities & Qualifications

IDEAL CANDIDATE
3+ years of industry experience working in a luxury hotel or luxury travel agency.
Reservations experience preferred.
Detail orientated and organized.
Experience selling luxury travel products
Excellent command of English, additional languages an asset
Exercises professionalism in all communication, internal and external
Passionate and excited about the travel industry and the clients experience

·      Problem analysis and problem solving skills

 

Salary/Wage

Based on experience

Other Perks/Benefits

Health Benefits Travel perks

Job Application Process

Please email carlad@kiwicollection.com with your cover letter and resume

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