Job Description

Are you a dedicated individual with a passion for exploration and adventure? As a full-service Travel Management company, we specialize in providing exceptional local travel experiences coupled with a dynamic and enjoyable office atmosphere. We understand the allure of discovering new destinations, and that’s why we offer fantastic travel perks alongside abundant opportunities for personal and professional growth. Join our team and immerse yourself in a vibrant workplace where your hard work is rewarded and your love for travel is celebrated. Your journey to a fulfilling career starts here.

COMPANY OVERVIEW
Uniglobe Specialty Travel Ltd. is a local family owned and operated business located in downtown Vancouver. Founded in 1995 we are a full service travel management company and a franchise of Uniglobe Travel International which is a leading provider of travel management services. As part of a large, global organization with agencies in more than 60 countries across six continents, Uniglobe Travel is a recognized brand. We specialize in managing the diverse and changing travel needs of companies and leisure travelers.

Discover Canada Tours is a division of Uniglobe Specialty Travel Ltd. We specialize in providing the best experiences in Western Canada through continuously developing innovative year-round tours. Our portfolio of brands under Discover Canada Tours include: Discover Canada Student Adventures, Destination Snow, West Trek, West Trek Social Club, and most recently Discover Vancouver Tours. We focus on adventurers of all ages by committing to provide our guests with unforgettable, authentic travel and sightseeing experiences for the best value. Our objective is to share our love of Canada with the world! Our adventurers are always our top priority and we strive to give each and every adventurer “the time of their lives”.

The Discover Canada Student Adventure (DCSA) Division specializes in student youth travel and activity programs across Canada and the world. We are a one-stop shop for all student travel needs, including guided multi-day tours, ski programs, camps, orientation programs, ground transportation, flights and travel insurance. We offer personalized tours to and from anywhere in the world, specializing in Canada. Our goal is to show local and international students some of the greatest sites of our country and beyond its borders, to ensure they have a rich experience in your programs.

What we offer:
-Travel on our tours and Fams with our activity suppliers
-Discounts on personal travel
-Team events and excursions
– Gym membership
– Working in a small company that is constantly innovating and evolving
– Inclusive Multi-national team
– Competitive salary and benefits package
– An open, friendly and energetic work environment where every voice is heard

Position Overview
The DCSA Division Manager will be responsible for all aspects of the Discover Canada Student Adventures division and will manage a cross-functional team overseeing the sales, marketing, product development, operations, account management and overall growth of the division.

Responsibilities Include but are not limited to:

– Owning your division and its key performance metrics including;
– Revenue growth
– Product Inventory growth
– Product optimisation and quality
– Customer Satisfaction
– Analyze the current status of Discover Canada Student Adventures, and in conjunction with the company owners design an action plan with specific & measurable goals and objectives, projects and priorities
– Identify and solicit new clients, target groups, and organizations to work with including but not limited to elementary and highschools across Canada and international agencies
– Lead strategic deals with top partners from idea generation to implementation and project management to success tracking and reporting
– Directly manage the major accounts
– Manage communications with all parties in reference to DCSA group bookings, ensuring excellent customer service is delivered and that payment collection, name lists, and group details are received as per company deadlines
– Manage the DCSA Team, including ongoing training, mentoring, and conducting performance reviews, in addition to recruitment of new team members
– In conjunction with the product team, constantly refine our existing tours and create new DCSA tours ensuring we are delivering an exceptional product and price. Inclusive of year round tours including ski programs and summer camps
– In conjunction with the marketing manager, oversee the creation of newsletters, press releases, brochures, and other new marketing material to support the sales goals and to differentiate our company from competitors
– In conjunction with the operations manager, create detailed itineraries for the guides and drivers
Work with the Operations Manager to select the best step-on tour guides and driver guides, and chaperones for DCSA tours
– In conjunction with the operations team:
Coordinate and book all inclusions with suppliers
Oversee the creation of rooming lists, activity manifests and other specific group inclusions
– Monitor release periods to avoid any penalties related to cancellation or reduction of blocks
– Prepare final documents including: confirmed itinerary, passenger manifest, activity reservation numbers, etc.
Communicate requirements and client expectations to the guides
– Update and monitor online booking platforms including Fareharbor and Lift
– Lead Tours or assist the Tour Guide on some tours when needed
– Troubleshoot any issues that may arise before, during or after the tours, in line with company policy.
– Be an ambassador for the division through involvement in webinars, workshops, trade shows, and supplier meetings.

Responsibilities & Qualifications

Personal Attributes:
– A passion to take full ownership of your position and take opportunities to a new level
– A natural leader with excellent communication and management skills
– Ability to influence using proficient sales and prospecting techniques while building friendly and positive relationships
Excellent and natural ability to establish and build great business relationships with clients
– A terrific collaborator, able to partner effectively across teams with a broad range of skill sets and experience to arrive at the best solutions
– Able to thrive in environments with a certain amount of ambiguity and that evolve rapidly in response to a changing external environment
– Must be results focused, have attention to detail, excellent organizational skills, able to meet tight deadlines and work well under pressure
– Enjoy working independently, creative, strategic, loves thinking outside the box
– A great colleague – the kind of person people love working with, open to sharing your experience with and seeking growth opportunities from others

Salary/Wage

60,000-75,000

Other Perks/Benefits

Bonus Plan Travel on our tours and Fams with our activity suppliers Discounts on personal travel Team events and excursions Gym membership Working in a small company that is constantly innovating and evolving Inclusive Multi-national team Competitive salary and benefits package An open, friendly and energetic work environment where every voice is heard

Job Application Process

Submit your cover letter and resume to: https://discovercanadatours.applytojobs.ca/sales/31645

Apply Now