Job Description

If you’re ready for a new challenge in your hospitality career, the Hotel Grand Pacific has an exciting opportunity available for a Front Office Manager. An independent luxury property located on Victoria’s beautiful inner harbour; we strive to provide a personalized experience focused on guest satisfaction. Bring your leadership skills and proven track record in guest services to this dynamic, hands-on role.

Responsibilities & Qualifications

Key Duties:
• Oversee the effective operational management of the Guest Services team, including Front Desk, Bell, Door, Concierge, and Night Audit
• Motivate and mentor the team through responsible and thoughtful leadership
• Recruit new team members and ensure effective completion of onboarding and training procedures
• Create exceptional guest experiences and satisfaction by championing service standards
• Optimize revenue generation and ensure fiscal responsibility through cost controls
• As a Manager on Duty, lead hotel emergency preparedness and response, including First Aid, and evacuation procedures
• Other duties as assigned by the Director of Operations.

What We’re Looking For:
• Minimum 4 years’ experience in a large, luxury Hotel as a Front Office Manager
• Proven leadership skills, resilience in handling stressful situations
• Service-oriented with the ability to build strong relationships both internally and within the community
• Professional and effective verbal and written communication skills
• Strong organizational and planning skills with the flexibility to meet changing needs
• Ability to achieve and maintain Level 2 First Aid Certification
• Knowledge of Revenue Management
• Previous experience in a unionized environment an asset
• University or College degree in Hospitality Management an asset
• Flexible availability to support fulfils MOD duties as required.

Salary/Wage

Pay Range 70K – 75K per year

Other Perks/Benefits

Why Choose Us? • Competitive market salary • Professional and supportive environment with a high regard for safety • Complimentary onsite parking • Subsidized meal program • Excellent extended benefits (Health, Dental, Vision, Employee and Family Assistance Program) • Matching Group RRSP after 1 year • Discounted membership for Victoria Athletic Club • Food discounts in both our Courtyard Café and Fathom Restaurant • Dry cleaning allowance • Employee recognition & referral program • Treat days and employee events • We are an equal opportunities employer and value diversity in our team • We are Biosphere Certified and committed to developing positive environmental initiatives. **We thank all applicants however we are only able to consider those with valid authorization to work in Canada** Hotel Grand Pacific is committed to creating an inclusive and accessible interview process. Any applicants that will require accommodations during the screening process are encouraged to contact 250 380-4490 to discuss their needs.

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