Job Description

At INNHotels, our mission to share our Canadian experience of tourism, culture, and history with our
guests begins first and foremost with our employees/team/staff that deliver this exceptional, quality experience. We wouldn’t be a leader in hospitality, sustainable tourism, or community development without the wonderful people that work with us to grow our company vision.

Are you a positive self motivated person who is adaptable and looking for change? Are you an excellent team motivator who is excited to work and live in the Columbia Valley? If you are ready for outdoor adventures and meeting new people, then come join our team at the Copper Point Resort where we can continue to create the best possible experiences for our guests and each other!

JOB SUMMARY:

As a team our goal is to create an unforgettable, picture-perfect experience for our guests. Your role in that goal is very important! At Copper Point Resort, our Guest Service Team wears most of the hats of a traditional hotel – from reservations specialist to activities director; we do it all.

Responsibilities & Qualifications

Administration
• Train, supervise and support staff;
• Schedule shifts;
• Ensure timely and accurate customer service;
• Troubleshoot emergencies;
• Use accurate accounting and cash handling procedures;
• Communicate very effectively with all other departments within the hotel;
• Maintain an accurate inventory of rooms, reservations, and room assignments;
• Manage reservations made by phone, email and through OTA’s;
• Perform other related duties as required by the Guest Service Manager;

Customer Service
• Responsible for the Check in and Departure of hotel guests;
• Answer the hotel phone, both internal and external calls;
• Be an expert on local and onsite services and be able to provide information about them;
• Respond promptly and appropriately to guest requests;
• Handle complaints and specific customers inquiries;
• Represent the culture of Copper Point Resort and build repeat guests;

QUALIFICATIONS:

You are a team player who is excited to create a great experience for the guests Copper Point Resort! You are positive, driven and have a ‘glass half full’ outlook on life. Your other traits include:
• A passion for customer service and a strong attention to detail;
• Energetic, flexible, reliable, respectful, hands-on individual with initiative and integrity;
• Ability to work under pressure in a fast-paced work environment;
• Excellent organizational, communication and interpersonal skills;
• Friendly and pleasant demeanor, courteous, self-motivated, and professional;

REQUIREMENTS
• Ability to work efficiently with minimal supervision, independently and as part of a team;
• Ability to work different shift hours, and stand for an entire shift;
• Good computer skills; knowledge of Webrez Pro is preferred, but not a must;
• Previous Front Desk and/or Customer Service experience is preferred;
• Relevant education and experience in a hospitality or tourism setting is preferred.

Salary/Wage

52000

Job Application Process

Do you think you would make a good candidate? Apply online with your resume and cover letter stating why you are interested in this role and area to live. We would like to thank all applicants for applying, however only those selected for an interview will be contacted.

Apply Now