Job Description

Overall Purpose of the Job
Reporting to the Operations Manager this position is an integral role in the operations of Sunlund RV Park & Cabins. This position will provide high quality customer service and sales providing an exceptional stay to short terms and longer-term guests.

Primary Responsibilities
• Provide high quality, customer focused service
• Greet & check-in / check-out guests with site orientation
• Ensure all walk-ins, phone & email inquiries get complete information about the site and opportunities to explore our area
• Ensure phones are answered, reservations taken by phone or online & new bookings distributed to scheduling accurately
• Cashing handling & reconciliation of retail sales, promoting retail items
• Ensure reservation paperwork is completed and filed appropriately
• Ensure risk management & safety for all guests by informing of any hazards
• Act as a concierge, providing local information to guests, booking things for them when applicable and encourage & book Terracentric activities to guests
• Maintain cleanliness of indoor facilities thru daily housekeeping of shower, laundry and washroom facilities as well as RV sites and grounds
• Daily management of recycling, garbage and refundable collection facilities.

Secondary Responsibilities
• Light housekeeping / laundry as needed for the cabins (in cooperation with Housekeeping)
• Light maintenance, including waste and recycling management, gardens & grounds via watering, painting
• Assist with overseeing office systems, ongoing sales & marketing

Responsibilities & Qualifications

Qualities and Skills
• Strong commitment to providing quality, customer-focused service
• Experience in hospitality, customer service, and tourism industries
• Experience in a team leader role
• Excellent communication skills, including written and oral through email, in person, and over the phone
• Excellent computer skills, including knowledge of Microsoft Office; Windows 10, & social media platforms; able to fully utilize spreadsheets and databases for recording retail, customer and financial information
• Strong organizational skills with the ability to prioritize & multitask
• Familiar with the Lund area, its amenities and service providers
• Ability to reconcile daily cash outs of both electronic and cash transactions
• Conflict resolution skills & understanding of cultural diversity
• Initiative taker with the ability to work as independently or as a team member
• An appreciation for and love of meeting people from other countries
• Foreign language skills (especially Dutch & German & Mandarin/Cantonese) an asset and ability

Qualifications
• Driver’s License with reliable vehicle
• Basic First Aid with CPR C
• Superhost or other similar certificate
• Post-secondary Education in Hospitality, Outdoor Recreation or Tourism is preferred.

Salary/Wage

24-28

Other Perks/Benefits

Employee Benefits – Value Added • An opportunity to work for a leader in the industry in a beautiful area with spectacular wildlife • Financial Rewards –bonuses • Team based continual training with opportunities for subsidized professional certifications & growth • First right of Refusal for second-hand equipment sales • Discounts with retailers for gear • Free equipment usage for employees & free participation in day tours • Great Company Culture at a family business who strive to have fun!

Job Application Process

To apply, please review the following requirements and send us an email to christine@terracentricadventures.com. Please clearly identify the position applied for and include the following information: • A current resume & cover letter detailing why you are interested in & qualified for the position. • Contact details for at least two work references. If you are at college or university, provide one faculty reference. • Summary of relevant certifications, achievement dates and renewal dates • Expected hourly rate & any notes related to availability.

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