Job Description

The Historic Site Services and Interpreter is responsible for daily visitor engagement and ensuring the site is guest-ready. They will share the history of McLean Mill and the surrounding community, provide information on local businesses and accommodations, and support both commercial and historic site activities. This role also contributes to exhibit development, in-person tours, and virtual content to enhance public understanding of the site’s significance within Canada’s heritage network.

Responsibilities & Qualifications

Duties and Responsibilities:
• Learn, Share and Promote the historical value of the Site
• Provide accurate information to visitors regarding heritage, services, events, etc., options and costs, and suggest suitable products via mail, phone, email and in-person
• Work as part of our Team assisting individuals or groups to ensure a positive and educational experience
• Promote and sell all on-site products and services, focusing on Merchandise, Tours and Events
• Develop and host entertaining and educational Tours and Events for visitors
• Develop, maintain and care for educational displays of historic importance
• Ensure the Site is well-maintained, clean and safe
• Day-to-day ground maintenance
• Develop and implement new and interesting Marketing initiatives
• Maintain Social Media presence promoting the site, services and products
• Review existing materials and update them as necessary
• Gather information and develop new resources
• Assist with duties in Admin and Giftshop when necessary
• Comply with professional dress code and grooming standards
• Perform other administrative tasks as required
• Ensure the cleanliness and hygiene of restrooms, including regular cleaning, restocking of supplies, and addressing any maintenance needs
Qualifications:
The successful applicant must complete the following training:
o Destination BC – Visitor Centre Basics
o SuperHost® Service For All™
o SuperHost® Foundations of Service Quality™
The successful applicant must have a good knowledge of and be proficient in:
o Public speaking and providing verbal information to guests.
o Some basic knowledge of cash handling, sales and marketing
o Basic computer skills and social media skills
The successful applicant must demonstrate the following skills;
o Strong communication skills both verbal and written
o Analytical and problem-solving skills
o Verbal, written and listening communication skills
o Attention to detail and accuracy
o Good organizational and time management skills
o Customer relationship and service skills
The successful applicant must possess the following attributes;
o Friendly and approachable
o Be sensitive and be culturally aware
o Flexibility and the ability to work on one’s own.
o Integrity and confidentiality in all aspects of business

Salary/Wage

17.85

Recommended Training

SuperHost Foundations of Service QualitySuperHost Service For AllAn Introduction to Equity, Diversity, and Inclusion (EDI)

Job Application Process

Please apply with your resume and cover letter by email to elliot@albernichamber.ca

Apply Now