Job Description

Create moments of joy that truly matter.

Exuding sleek sophistication and full of Zen-like energy, Shangri-La Vancouver is your urban sanctuary nestled between the mountains and the sea and located within the core of a vibrant metropolis. Occupying 15 floors of the tallest building in Vancouver, the hotel sits at the heart of the city’s most popular downtown areas.  With a lustrous balance of tranquil surroundings coupled with inspirational design, Shangri-La Vancouver hosts people to the colourful joys of life.  Shangri-La Vancouver has been awarded the Forbes Five-Star designation and the AAA Five Diamond honour; one of only four hotels in Canada to hold both acclaimed ratings.

 

Inspired by our Asian heritage, we obsess over the guest experience and seek to deliver hospitality from the heart. Our Colleagues are our unique strength. We seek to hire and develop charismatic, dedicated, and passionate individuals to make their dream career, a reality.

 

Join our world-class team as we pioneer new horizons.

 

Your Shangri-La awaits!

We are currently searching for an experienced BANQUET SERVER to join our team on a full-time basis.

 

Position Description

Reporting to the BANQUET & IRD SERVER Manager, the BANQUET & IN-ROOM DINING SERVER will make the most positive impact on guest experiences in the Banquet Space and In-Room Dining through consistent application of Shangri-La’s core practices in all F&B outlets, maximizing the balance between Colleague, Guest and Owner satisfaction.

• Assist guests regarding menu items in an informative and helpful way
• Deliver food to guest rooms, attending to service needs while keeping accurate reporting of charges to guest folios
• Pick up orders efficiently from the kitchen
• Remove soiled dishes, linen, silverware and restore/replenish settings
• Participate on opening/closings, setups and breakdowns and ensure overall service ambiance, cleanliness, appropriate setting and presentation
• Resolve food quality and service complaints at earliest and first point of customer contact, ultimately providing outstanding customer service
• Apply the necessary precautions with regards to food safety and hygiene standards
• Read and execute specifications listed on the Banquet Event Orders, paying close attention to special needs/requests.
• Attend all pre-shift meetings to ensure events are on time as per the banquet event course.
• Prepare coffee breaks, carts, and stations with appropriate food and beverages as stated in Banquet Event Order.
• Maintaining proper standards of service to ensure a positive dining experience:   delivering items, fulfilling guest needs, removing courses, replenishing utensils, refilling glasses.
• Have a good understanding and be able to communicate products and services to guests, when required.
• Deliver and serve welcome drinks, food, meals, condiments and accompaniments etc.
• Prepare and replenish tables, action stations, buffets, service carts, dessert table/carts.
• Monitor and maintain cleanliness, sanitation, and organization of assigned station, tables, and service areas. 
• Communicate any areas of need, problems, and concerns from guest to Banquet Captain/Banquet Manager.
• If no upcoming events, please have rooms in a readiness position for any possible site inspections. 
• Assist others with side work including, but not limited to cleaning, stocking, folding silverware, etc.
• Set up/tear down function rooms in accordance with BEO requirements, setting tables, chairs, dancefloor, stations.
• Ensure that meeting rooms are re-set for next event, if required.
• Undertake other ad hoc related responsibilities, as required.

Responsibilities & Qualifications

Education & Skill Requirements

• Previous service knowledge and training is required.
• Minimum 2-year work experience in banquets, room service, restaurant service is preferred.
• Flexible availability – required to work days, nights, weekends, and/or holidays, as required.
• Current Serving it Right and Food Safe Level 1 certification is required.

Salary/Wage

$20.36 + gratuities

Other Perks/Benefits

Eligible Colleagues and their families participate in our benefits program, which includes comprehensive health, dental and vision care benefits and eligible colleagues can build retirement savings with employer support contributions. Visit the Shangri-La Careers website for more details. Adventure to 100+ Shangri-La Hotels and Resorts with Colleague Travel perks...Experience our renowned food & beverage with a special Colleague Discount...Pamper yourself with discounted wellness journeys and luxury products from CHI the Spa AND MUCH MORE!

Recommended Training

Serving It Right

Job Application Process

nterested candidates are encouraged click the below link to apply directly, or to visit our career portal at https://tinyurl.com/SLVJOBS. Due to the volume of applicants, we will only contact those candidates we wish to pursue further. Shangri-La Vancouver will only consider candidates who currently possess the legal right to work in Canada. Applicants must be Canadian Citizens, Permanent Residents, or be in active possession of an Open Work Permit and valid Social Insurance Number. Shangri-La Vancouver is unable to sponsor international applicants. We thank all applicants for their time and interest in Shangri-La.

Apply Now