Job Description

Overall Purpose of the Job
To provide a welcoming and informative orientation to guests renting kayaks, with well-maintained equipment with personalized service that promotes sea kayaking and kayak skills, that in turn maximize the overall quality of experience provided to the customer the potential for repeat and new business.

Primary Responsibilities
• To greet, prepare and orient clients to the site and their equipment for their rental experience
• Ensure all client paperwork is completed including rental form / liability release and all equipment rented is documented and filed accordingly
• Prepare, stage and inspect all equipment to be used prior to each kayak rentals and/ or tours and make any necessary adjustments.
• Ensure risk management & safety for all guests on site thru maintaining an organized and tidy site
• Continually assess guests’ sea kayaking ability throughout the rental process, by asking open ended questions and offering skills information as needed
• Supervision of all launch site assistants
• Liaise with office and use booking systems to determine daily and weekly schedules of outgoing rentals and tours and returns

Secondary Responsibilities
• Clean up of rentals including washing boats, and all related gear
• Storage of equipment once dry
• Kayak repairs including gel coating
• Launch site maintenance including vegetation removal & waste management

Key Results Areas
• Customer Satisfaction
• Sales and Repeat Business
• Safety & Risk Management
• Maintenance of Equipment

Qualities and Skills
• Physically fit, friendly, energetic and capable of strenuous exercise with the ability to lift up to 80lbs.
• Strong commitment to providing quality personalized customer service
• Superior organizational & leadership skills, particularly in a group management situation
• Ability to share knowledge enthusiastically and in a clear manner
• Conflict resolution skills
• Computer skills and ability to use online booking and scheduling systems
• Foreign language skills (and asset, especially German & Dutch)
• Passion & knowledge of local areas for paddling, campsite locations, amenities and marine ecosystem
• Ability to work in all weather conditions & understand how to gauge weather for the safety of clients
• Ability to instruct “Leave no trace” ethics to renters

Responsibilities & Qualifications

Qualifications
• Driver’s License and reliable vehicle
• Sea Kayak training: Paddle Canada certification (will train / provide) or SKAGBC
• Standard First Aid with CPR C – 16 hr.
• Restricted Operators Certificate for VHF
• Post-secondary Education in Outdoor Recreation or Tourism is preferred

Personal Gear Requirements
• Personal waterproof logbook
• Appropriate clothing & footwear for working outdoors

Salary/Wage

23-28

Other Perks/Benefits

Employee Benefits – Value Added • An opportunity to work for a leader in the industry in a beautiful area with spectacular wildlife • Financial Rewards –bonuses & tips • Team based continual training with opportunities for subsidized professional certifications & growth • Flexible Work Schedule • First right of Refusal for second-hand equipment sales • Discounts with retailers for gear & free equipment usage for employees • Free day tour participation • Great Company Culture in a family run business that strives to have fun!

Job Application Process

To apply, please review the following requirements and send us an email to christine@terracentricadventures.com. Please clearly identify the position applied for and include the following information: • A current resume & cover letter detailing why you are interested in & qualified for the position. • Contact details for at least two work references. If you are at college or university, provide one faculty reference. • Summary of relevant certifications, achievement dates and renewal dates • Expected hourly rate & availability dates.

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