Job Description

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WESTIN

At Westin, everything we do is designed to help our guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to assist them throughout their stay. We are looking for dynamic people who are excited to join our team of hospitality professionals. Are you ready to jump into any situation and give a helping hand? If you’re someone who has is positive, adaptable and intuitive, with a genuine interest in the well-being of others around you, we invite you to discover how you can thrive at Westin.

The Impact You’ll Make:
Our Quality Keepers know that the countless small details end up making a big impression on our customers. It’s their organization, attention to detail and overall care for their work that reinforces our position as the world’s leading hospitality company.

Our Loss Prevention Supervisor is responsible to safeguard the hotel property and assets, and guard the well-being of guests, employees, and visitors. The Supervisor is to be fully trained to act as the Manager in the event that the Manager of Loss Prevention is unavailable.

What we are looking for:
• A warm, people-oriented demeanor
• A team-first attitude
• High attention to detail and a drive to get things done

Responsibilities & Qualifications

Position Requirements:
• Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets.
• Initiate and follow-up all investigations of crimes committed against property and persons.
• Assist sick and injured guests and employees, ensuring documentation and disposition of reports.
• Answer house calls, assist guests and employees with respect to safety, security and hotel operations.
• Maintain accurate records while performing basic duties including, but not limited to, CCTV monitoring, daily shift activity log, lost & found reporting, and all guest or employee interaction.
• Write detailed daily shift reports, incident & medical reports (WCB, Form-7 & Guest Medical)
• Complete evacuation and emergency response procedures when necessary.
• Comply with WRS’s Occupational Health and Safety Program and the Regulation of WorkSafeBC.
• Ability to provide a satisfactory criminal record check

Skills & Experience:
• Promote the goal of an aligned Loss Prevention Department while balancing the needs and insights of individual Westin Departments.
• Explore varied perspectives and take them into account when looking for solutions to influence quality and executional excellence.
• Drives a culture of guest service excellence in personal, written and phone conversations.
• Acts as a change agent among peers, working to have a deeper understanding of perspectives, experiences, and personalities; proactively guides others towards successful adoption of change, building team alignment and loyalty.
• Drive a positive safety and security culture by holding self and other accountable to performance and behavioral standards of The Westin.
• Positively support the culture by championing new procedures that work towards the goal.
• Be willing to engage and support peers in an informal mentorship capacity, with future to lead in a formalized role.
• Lead by example by actively demonstrating and promoting The Westin by Marriott organizational values.
• Operate with a growth mindset and have courage to accelerate change
• Ability and enthusiasm around the opportunity to influence and impact to lead up, down and across the organization, including engagement with other resorts, businesses and first responders.
• Demonstrated ability to effectively use Microsoft Office, email, and other administrative tools. Willing and able to learn new systems and processes as required.
• Must be able to work in inclement weather.
• Must be available to work nights, holidays and weekends.
• Demonstrates effective communication skills and strong guest service skills.
• Strong decision-making skills
• Demonstrated ability to create effective working relationships inter/intra departmentally.

General Requirements:
• Knowledge of basic Fire, Life & Safety standards/processes.
• Strong communication skills, both verbal and written, and a passion for dealing with and emotionally connecting with others.
• Excellent attention to detail.
• Must be legally entitled to work in Canada.
• Possess a valid BC security worker’s license.
• Possess or be willing to attain Occupational First Aid Level 2.
• Ability to work independently and able to remain alert and comfortable handling emergencies in a calm manner while on duty. – Training & support will be provided.
• Have a positive attitude with a professional demeanor.
• Possess excellent multi-tasking, problem-solving, prioritizing and organizational abilities.
• Possess a good understanding of De-escalation strategies and skills. Training provided. Able to lift up to 50lbs.

Health & Safety:
Health & Safety is at our core!
• Safety orientations to ensure you feel safe at work
• Proud to be COR certified – an occupational health and safety accreditation program that verifies a fully implemented safety and health program which meets national standards.
• Monthly safety committee meetings

Salary/Wage

24/hr

Other Perks/Benefits

The Wellness You Deserve: We’ll support you in and out of the workplace by offering: • Team-spirited coworkers & encouraging management • Learning and development opportunities • Reward and Recognition Programs • Staff Accommodation (based on availability) • Enjoy Discounted Hotel stays with Marriott ‘Explore’ Program • Complimentary Staff Meal

Job Application Process

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