Job Description

Your Shangri-La awaits!

We are currently searching for a talented Residential Concierge to join our team on a full time basis with open availability to take a variety of shifts.

Responsibilities include, but are not limited to, the following:

• Ensures compliance to all hotel policies, standards and core practices
• Maintains positive internal and external relationships, familiarity with local venues, attractions, restaurants, events, and Shangri-La hospitality standards
• Exceed service expectations proactively, promptly, professionally, with genuine care to attention and detail
• Ensure safety and security measures are taken and are in accordance with Shangri-La Standards
• Maintains expertise on and contacts with local venues, attractions, restaurants, events and entertainment
• Provides assistance in making reservations for restaurant/entertainment/transportation, as required
• Ensures each guest is warmly greeted and offered directions, as needed
• General customer service inquiries from our residents
• General administration related to resident and estate owner accounts
• Providing assistance to contractors and visitors to residential units.
• Assist in handling of resident complaints and ensure that proper follow-up takes place
• Undertakes other ad hoc related responsibilities, as required

Responsibilities & Qualifications

Our ideal candidate has the following skills:
• Strong administrative and organizational skills preferable
• Strong customer service skills required
• Excellent written and verbal communication
• Previous experience in a similar capacity within another luxury or upscale hotel brand is an asset
• Previous experience with computer systems such as Micros, ALICE, Microsoft Office, Open Table software is preferred
• Ability to work independently without supervision and a variety of shifts including mornings, evenings, overnights, weekends & holidays

Salary/Wage

$22.27 for days shifts/$24.27 for overnight shifts

Other Perks/Benefits

Adventure to 100+ Shangri-La Hotels and Resorts with Colleague Travel perks...Experience our renowned food & beverage with a special Colleague Discount...Pamper yourself with discounted wellness journeys and luxury products from CHI the Spa AND MUCH MORE!

Recommended Training

Serving It Right

Job Application Process

Interested candidates are encouraged click the below link to apply directly, or to visit our career portal at https://tinyurl.com/SLVJOBS. Due to the volume of applicants, we will only contact those candidates we wish to pursue further. Shangri-La Vancouver will only consider candidates who currently possess the legal right to work in Canada. Applicants must be Canadian Citizens, Permanent Residents, or be in active possession of an Open Work Permit and valid Social Insurance Number. Shangri-La Vancouver is unable to sponsor international applicants. We thank all applicants for their time and interest in Shangri-La.

Apply Now