Job Description

Exuding sleek sophistication and full of Zen-like energy, Shangri-La Vancouver is your urban sanctuary nestled between the mountains and the sea and located within the core of a vibrant metropolis. Occupying 15 floors of the tallest building in Vancouver, the hotel sits at the heart of the city’s most popular downtown areas. With a lustrous balance of tranquil surroundings coupled with inspirational design, Shangri-La Vancouver hosts people to the colourful joys of life. Shangri-La Vancouver has been awarded the Forbes Five-Star designation and the AAA Five Diamond honour; one of only four hotels in Canada to hold both acclaimed ratings.

Inspired by our Asian heritage, we obsess over the guest experience and seek to deliver hospitality from the heart. Our Colleagues are our unique strength. We seek to hire and develop charismatic, dedicated, and passionate individuals to make their dream career, a reality.

Join our world-class team as we pioneer new horizons.

Your Shangri-La awaits!

We are currently searching for an experienced Room Attendant/Houseperson to join our Housekeeping Team on a part-time basis. Our Room Attendants/Housepersons ensure overall cleanliness, detail and care of hotel areas and guest rooms, maximizing the balance between Colleague, Guest and Owner satisfaction. Job responsibilities include, but are not limited to, the following:

• Clean rooms following our established safety standards to ensure personal safety and security at all times
• Organize, restore and restock guest rooms or other areas of the hotel according to established standards
• Partner with other Housekeeping colleagues and magement to ensure rooms are serviced in accordance with guest arrivals and queues
• Ensure proper compliance in the use of cleaning techniques and chemicals used for cleaning
• Restock and account for Minibar items in guest rooms during service
• Ensure guestroom welcome amenities are delivered and replenished when needed as per established policy
• Account for inventory items and supplies used, replenishing as required
• Report items which require maintenance for immediate and proactive resolution
• Report customer service issues or concerns to management in a prompt, proactive manner as appropriate
• Stock housekeeping carts to ensure supplies for the shift are accessible and available for the day
• This position may entail standard cleaning of guest rooms, or preparing rooms to turndown standards, depending on the shift
• Clean and maintain public restrooms, public areas, back-of-house, and other assigned work areas within hotel and its surroundings using approved hotel products and equipment to hotel Housekeeping standards
• Assist in the receiving of Housekeeping stock and prepare and maintain Housekeeping storage areas to Shangri-La standards of cleanliness and safety
• Provide waste removal and janitorial duties specific to special cleaning projects, as assigned
• Remove trash collected by Room Attendants from service areas
• Deliver towels, toiletries, cribs, roll-away beds and other requested items to guest rooms
• Pick up clean linens and refill the par stock of linen on each floor pantry, as required
• Clean rugs, carpets and upholstered furniture using a vacuum cleaner, broom and shampoo machine
• Sanitize high touch point areas of the hotel including public areas, spa, health club and back-of-house, as required
• Collect soiled linens for laundering, assisting in the hotel laundry, as required
• Assist Room Attendants with moving heavy furniture items, as required
• Complete deep cleaning tasks, such as sweeping, mopping floors and cleaning windows, as required
• Undertake any other ad hoc related responsibilities, as required

Responsibilities & Qualifications

• Position is physical in nature and requires regular lifting, bending, reaching, stretching, squatting
• Minimum 2 years previous work experience in a similar capacity with demonstrated understanding of luxury hotel standards is preferred
• Preference for a candidate with unrestricted availability, including weekends and holidays

Salary/Wage

$29.22 + Shangri-La Colleague Perks

Other Perks/Benefits

Adventure to 100+ Shangri-La Hotels and Resorts with Colleague Travel perks and much more! Eligible Colleagues and their families participate in our benefits program, which includes comprehensive health, dental and vision care benefits. Please visit the Shangri-La Career portal with the link below for more information about our world class benefits!

Job Application Process

Interested candidates are encouraged click the below link to apply directly, or to visit our career portal at https://tinyurl.com/SLVJOBS. Due to the volume of applicants, we will only contact those candidates we wish to pursue further. Shangri-La Vancouver will only consider candidates who currently possess the legal right to work in Canada. Applicants must be Canadian Citizens, Permanent Residents, or be in active possession of an Open Work Permit and valid Social Insurance Number. Shangri-La Vancouver is unable to sponsor international applicants. We thank all applicants for their time and interest in Shangri-La.

Apply Now