Reporting to the Director of Security and Safety, participate in all security and safety practices within the hotel in order to maximize the Colleague, Guest and Owner satisfaction.

Job requirements include, but are not limited to the following: 

• Provide technical expertise and practical application of hotel security and safety procedures
• Perform tasks related to:  Security and Access Control, and Occupational Health and Safety and First Aid procedures.
• Conducts regular patrols during shifts covering the hotel spaces and public areas, per standard.
• Prepare reports at the end of each shift including log-book entries, general occurrence, fire alarm and medical reports.
• Responds to complaints from guests and patrons when called upon
• Reviews CCTV footage as required, and monitors cameras as needed.
• Ensure compliance to all provincial and federal legislation, hotel policies, standards and core practices, diligently assist with inventory controls and safety programs
• Adhere to Emergency Response procedures, including a fire prevention program to established legal requirements.
• Performs special investigations as required
• Performs tasks related to crowd control and perimeter security of the building footprint, and various outlets
• Maintains a close working relationship with all departments in the hotel.
• Maintains on-going communications with the Vancouver Police Department, RCMP VIP Section and any other security agencies and assists with special security arrangements for VIP visits when requested.
• Respond to accidents/incidents, providing First Aid to Colleagues or guests, as required
• Completes accident investigation paperwork, incident reports and first aid paperwork per WorkSafeBC requirements
• Provides coverage to the Concierge team on overnight shifts in the Residences
• Responsible for access control to Shangri-La Hotel Vancouver and our Residences
• Ensure compliance to all provincial and federal legislation, hotel policies, standards and security core practices
• Undertakes other ad-hoc responsibilities, as required

Responsibilities & Qualifications

Education & Skill Requirements 

• Minimum 3 years previous work experience in a security or safety officer position in another hotel brand is required
• Requires active possession of BC Security Workers License
• Valid Level 2 or 3 Occupational First Aid License
• Knowledge of Criminal Code and municipal by-laws
• Typing/Basic Computer skills (MS Word, Outlook)
• Conflict resolution skills and Decision-making abilities

Salary/Wage

$28.42/hour

Other Perks/Benefits

Eligible Colleagues and their families participate in our benefits program, which includes comprehensive health, dental and vision care benefits and eligible colleagues can build retirement savings with employer support contributions. Visit the Shangri-La Careers website for more details. Adventure to 100+ Shangri-La Hotels and Resorts with Colleague Travel perks...Experience our renowned food & beverage with a special Colleague Discount...Pamper yourself with discounted wellness journeys and luxury products from CHI the Spa AND MUCH MORE!

Job Application Process

Interested candidates are encouraged to click the below link or apply at directly on the official Shangri-La Career Portal at https://tinyurl.com/SLVJOBS. Due to the volume of applicants, we will only contact those candidates we wish to pursue further. Shangri-La Vancouver will only consider candidates who currently possess the legal right to work in Canada. Applicants must be Canadian Citizens, Permanent Residents, or be in active possession of an Open Work Permit and valid Social Insurance Number. Shangri-La Vancouver is unable to sponsor international applicants.