Job Description

Job Summary:

Sun Fun Tours, specializing in group travel experiences from the Thompson/Okanagan region since 1978, with offices in Kamloops, Kelowna, and Penticton, has an immediate opening for a varied, mixed, and adaptable position in Sales, Operations, and Administration in our Kamloops, BC, Head Office.

As part of a dynamic, close-knit and fun-loving team, you will report to and work collaboratively with the Vice President Sun Fun Tours to promote and sell pre-designed travel vacation packages while delivering an exceptional customer experience; be responsible for the successful operational needs of managing preparation before, during and upon completion of tour(s); provide support to satellite offices while maintaining communication standards and improving overall processes. In this multi-faceted role, you will also assist with general office duties, including administrative tasks and entry-level accounting as outlined but not limited to the following:

Responsibilities & Qualifications

Responsibilities and Duties:
Sales Support:
Be part of the Sales Team: Be important to the sales team, sell/promote tours confidently, in person, via email, and by telephone, and have thorough product knowledge.
Customer Interaction: Respond to customer inquiries, process orders, and handle customer service issues promptly.
Customer satisfaction: Effective sales support ensures customer inquiries and issues are promptly addressed, enhancing the overall customer experience.
Operations Management:
Executing pre-planned itinerary: getting the itinerary off the ground successfully.
Process Improvement: Identify and implement process improvements to enhance operational efficiency.
Compliance: Ensure all operations comply with Sun Fun Tours’ company policies and procedures and regulatory requirements.
Administrative Tasks:
Office Management: Maintain office supplies, equipment, and facilities to ensure a productive work environment.
Record Keeping: Maintain accurate records and files, including employee records, financial documents, and other administrative files.
Financial Support: Assist with basic accounting tasks, such as invoicing, expense tracking, and budget monitoring.
Communication: Manage internal and external communications, including answering phones, handling correspondence, and organizing mail.
Skills required:
Sales Skills
Communication Skills- excellent verbal and written skills and the ability to present our products and services effectively.
Customer service- strong customer relationship management, handling customer inquiries, and resolving issues promptly.
Sales Techniques: the ability to identify sales opportunities and close deals, as well as knowledge of sales strategies and techniques.
Product Knowledge- in-depth understanding of the products and services we offer.
Software Proficiency (CRM, MS Office)
Admin Skills
Organizational Skills
Attention to detail- ensuring accuracy in itinerary changes, new schedules and route timings.
Time Management- prioritizing tasks and managing time effectively.
Administrative support- providing support to senior management and other departments.
General Skills
Multitasking- handling various tasks simultaneously without compromising on the quality of work.
Problem-solving – the ability to quickly address and resolve issues as they arise
Interpersonal Skills- ability to build a trusting relationship with clients
Adaptability- flexibility to adapt to changing priorities and business needs
Teamwork- collaborating effectively with team members in other departments
WHAT’S IN IT FOR YOU?

At SUN FUN TOURS, we are in the people business. No matter your role in the company, you play an important part in the day-to-day operations and ensure a smooth transition from selling and promotion to travel implementation. We recognize that by providing our employees with the following:
Group RRSP Program
Group Health Benefits
Positive Learning and Growth Environment
Competitive pay based on experience.
Professional development & advancement opportunities
JOB TYPE: Full-time, Permanent 30 – 40 Hours per week, based on operational requirements.

LOCATION: Kamloops, BC (in-person)

WAGE RATE: range $23.00-24.00 per hour

Learn more about us at www.sunfuntours.ca.

Supported by Trimark People Solutions

Trimark People Solutions is a national full-service HR, Recruitment, and Training firm offering professional (HR) services. Our firm’s values and principles of diversity, equity, and Indigenous inclusion guide its work. Our teams provide on-demand and managed HR services across a broad spectrum of professional services, helping organizations achieve success through their people and talent development. For more information, visit trimarkps.ca

Trimark People Solutions | Recruitment Partner for TRAXX Holdings Inc.

Salary/Wage

23

Other Perks/Benefits

Group Health Benefits RRSP Savings Onsite parking A great team to work with!

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