Job Description

Position Overview:

Join Discover Surrey and become an ambassador for one of BC’s most exciting and culturally rich cities! As a Seasonal Travel Counselor, you’ll be at the heart of the action—welcoming visitors from around the globe and helping them uncover the best of what Surrey has to offer.
From lush parks and scenic trails to buzzing neighborhoods and a food scene that’s as diverse as it is delicious, Surrey is full of surprises—and you’ll get to share them all. At Discover Surrey, we’re all about celebrating hidden gems, creating unforgettable memories, and showing off the vibrant spirit of our community. Come spend your summer making connections, sharing stories, and inspiring adventures!

How you’ll make an impact:

Maintain a booth presence at local community events, engaging with visitors to provide accurate information about activities, transportation, directions, accommodations, and more.
Engage in cross-cultural and multilingual conversations to assist visitors and residents from diverse backgrounds.
Advocate for Surrey and local tourism experiences, showcasing the city as vibrant and rich in opportunities for fun and entertainment.
Participate in roaming visitor servicing opportunities, distributing promotional materials, and providing information in a mobile format.
Drive to events, set up and take down booth displays as required.
Promote local tourism businesses and services to encourage new and return visits.
Gather and record statistical information related to each visitor party.
Maintain brochure racks and ensure adequate inventory is always available.
Collaborate effectively in a visitor servicing team.
Updating databases and/or creating content for social media and the web.
Other tasks as assigned.

Responsibilities & Qualifications

You’ll be a great match if:

You have a passion for supporting local communities and small businesses.
You have a desire to grow a career in tourism, communications, or customer service (preferred but not required).
You have patience in communicating across ability and language barriers.
Are enthusiastic in attracting visitors to engage with the mobile visitor services kiosk.
You have a knowledge of attractions, events, and tourism products/services in the local area (an asset)
You have excellent communication skills – face-to-face, telephone, and written.
You have excellent customer service skills.
You have the ability to demonstrate initiative and research skills.
Having knowledge of a second language is an asset.
Sensitivity to other cultures.
Outgoing, friendly, welcoming demeanor.

The must-haves:

Class 5 Driver’s License Required.
Must have a valid Social Insurance Number at the start of employment and be legally entitled to work in Canada.
Completion of secondary school preferred.
Enrollment in or completion of a college diploma/degree or vocational training in tourism is an asset.

Salary/Wage

$18-20 Hourly

Other Perks/Benefits

This isn’t your average summer job! Earn $18–$20/hour, gain real-world experience in tourism and customer service, and build your resume with reference letters from industry professionals. You'll work with a fun, supportive team, and there’s even the potential to stay on with Discover Surrey after the season.

Recommended Training

SuperHost Foundations of Service QualitySuperHost Service For All

Job Application Process

To apply for this exciting opportunity, please send your resume and cover letter to Discover Surrey’s Destination Services Manager at anam@discoversurreybc.com with the email subject line: Travel Counselor Application.

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