Job Description

OUR COMPANY

Parq Vancouver is Where Vancouver Plays.

Featuring a beautiful casino, high-end salons, restaurants, entertainment, bars, patios, and hotels all under one roof, Parq is where Vancouverites and visitors alike come to have fun with friends and family in a vibrant and memorable environment unlike anything else in the city.

We are proud to celebrate Vancouver, its beauty, and its people, which we do through creating unique experiences, offering high quality amenities, and building relationships with locals, visitors and like-minded businesses.

OVERVIEW

The Slot Host will work with the Slot and Guest Services team as well as various operations department to identify and develop strategic relationships with guests, and to create an exclusive VIP experience while providing superior service to our guests while on site. As the Slot Host , this role will manage relationships with guests and all non-gaming and gaming departments to ensure smooth running operations and seamless superior service.

Cultivating strong relationships with our players and staff will grow loyalty to our operations and translate to our long term financial success. The Slot Host will work with the Director of Slots & Guest Services under the Chief Operating Officer to analyze and strategize the performance opportunity of revenue and services provided to our guests.

WHY WORK AT PARQ

Extended Health and Dental Benefits
RSP/RRSP Matching
Employee and Family Assistance Program
Tuition Reimbursement
20% off at Parq Food & Beverage Outlets
Discounted rates at local businesses within the community
Volunteer opportunities
Employee Recognition Program
Opportunities for growth and development
Companywide events
Refer a Friend Program!

DUTIES AND RESPONSIBILITIES

Create a culture of complete guest satisfaction through all interactions with Associates and guests
Develop player loyalty with existing players and drive new player acquisition in active play
Work closely with the VIP team to enhance player experience
Assist guests with information on services available and coordinate all necessary arrangements as requested
Gather feedback from guests through surveys, comment cards, and direct communication
Suggest ideas for enhancing service by evaluating and analyzing current service performance
Analyze guest feedback to identify trends, areas of improvement, and opportunities to enhance guest experience
Develop and maintain a strong relationship with VIP Slot guests to enhance their loyalty and satisfaction
Contact players regarding available offers, promotions, and invitations to VIP events
Arrange transportation to the property either through a network of representatives, directly with guest, or on a group/individual basis
Provide scheduling arrangements for hotel and/or restaurant when required
Adhere to company strict confidentiality of all information of players and casino policies and procedures
Resolve guest relations issues with the assistance of all management
Assists with organization and implementation of players’ parties, special events and promotions
Anticipate guests needs and proactively provide assistance to enhance their overall experience
Other duties as assigned

Responsibilities & Qualifications

QUALIFICATIONS AND EXPERIENCE

Must have good overall communication skills in English (verbal, written, spoken), an asset to be able to communicate in other languages
Minimum of 1 year of experience in a customer service environment, as a Host or Concierge is an asset, casino industry related experience preferred
Knowledge of current casino operations is preferred
Ability to effectively manage time and perform multiple tasks simultaneously
Must be proficient with customer Point-of-Service systems
CERTIFICATES AND/OR LICENSES REQUIREMENTS

Ability to obtain a valid GPEB registration
Ability to complete all BCLC required trainings
Serving it Right Certification

PHYSICAL REQUIREMENTS

Able to lift, handle, and transport materials that are over 20lbs
Required to sit, stand and walk during working hours
Must be able to work various shifts including overnights, weekends, and holidays

At Parq Vancouver, we believe in fostering a culture of connection, care, responsibility and sustainability. We’re honored to be recognized with the Untapped 2022 Workplace Inclusion Champion Award for Medium & Large Businesses. We are committed to cultivating and preserving a safe, respectful and diverse work environment for all our associates. Parq welcomes all interested applicants to apply to our positions! If you require assistance or accommodation during the recruitment process, please contact us.

We would like to acknowledge that at Parq Vancouver we live and work on the unceded traditional territories of the Coastal Salish peoples of the Musqueam, Squamish, and Tsleil-Waututh Nations

Salary/Wage

$50,000.00 To $63,000.00 Annually

Recommended Training

Serving It Right

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