Job Description

At Cypress Mountain, exceptional guest service and a strong, supportive team environment are at the heart of everything we do. Our Snow School Supervisors play a pivotal role in shaping unforgettable experiences for both our guests and team members alike. The Snow School Groups Supervisor will lead the daily operations of the Snow School Lessons Programs with dedication and
care, fostering growth, teamwork, and development among the team. They will guide, support and mentor the team to ensure they are empowered to provide our guests with the experience of a lifetime. This is an opportunity to lead with compassion, inspire excellence, and create lasting memories for everyone who comes through the Cypress Mountain Snow School programs.

Responsibilities & Qualifications

DUTIES & RESPONSIBILITIES (include but not limited to the following):
• Assist in key administrative duties such as hiring, onboarding, and training.
• Create a positive, supportive environment that nurtures team member well-being.
• Manage scheduling, payroll, and equipment inventory.
• Promptly addressing guest feedback to drive continuous improvement.
• Monitor, document, and provide ongoing, constructive feedback on instructor performance.
• Celebrate successes and address areas for growth.
• Foster a culture of learning and accountability.
• Stay informed on and ensure compliance with all relevant laws, regulations, and company
policies.
• Champion all safety-related programs, facilitating regular policy training.
• Manage incident reporting to maintain a safe and supportive environment.
• Collaborate seamlessly with other departments, management teams, and third-party
organizations to enhance school operations.
• Take ownership of other tasks as assigned, always approaching them with a solution-oriented,
timely, and growth focused mindset.
• Adhere to, training and support all Health & Safety/Risk Management programs.
• Prioritizing safety and the well-being of both guests and staff.
• Embrace the company’s core values:
o K.R.P. – Kindness, Respect and Professionalism in every interaction.
o L.E.A.D.S. – Long Term Thinking, Excellence in Execution, Attitude is Everything, Develop Great People and Serve First.

QUALIFICATIONS/COMPETENCIES:
• Ability to lead and motivate a team.
• Ability to work well with both children (ages 3+) and adults
• Professional, reliable, punctual, and a willingness to learn.
• Exceptional organization skills.
• Strong understanding of computer literacy and the ability to support team members in developing their digital skills.
• Experience in coordinating lesson plans and adjusting schedules.
• Problem solver, self-motivated/self-directed.
• Effective team building skills.
• Excellent communication, prioritization and organizational skills.
• Excellent interpersonal skills, able to give and receive feedback.
• Motivated to take on new challenges and responsibilities, able to show initiative and adapt to change.
• Ability to work well under pressure in a fast-paced environment.
• Ability to work a flexible schedule to meet needs of the business (evenings/weekends/holidays)

EDUCATION and EXPERIENCE:
• CSIA/PSIC/CASI minimum Level 2 certification (or foreign equivalent).
• High School or equivalent.
• Minimum 2 years of instructing experience.

CERTIFICATES, LICENSES, REGISTRATIONS:
• Must be able to legally work in Canada
• Hold a valid BC Driver’s License – an asset
• Have a dependable/insured vehicle required to get to/from work – an asset

Salary/Wage

$25/hr

Other Perks/Benefits

• Seasonal bonus program • Skiing/snowaboarding/cross country skiing/snowshoeing/snowtubing - all mountain access! • Free Lessons • Discounts in F&B and Big Bear Sports (retail) • FUN work atmosphere in unique environment!

Job Application Process

https://cypressmountain.com/employment

Apply Now