Job Description

Join our team as a Tech Assistant and be the backbone of our festival’s IT operations! You’ll be troubleshooting tech issues, and ensuring our systems & equipment run smoothly to keep the festival experience seamless!

• This full-time, temporary position will primarily work at our head office on Baker St. in beautiful Nelson, BC.
• Festival Site Work: The successful candidate will also be required to work on-site at the festival location near Salmo, BC for about 1 month in July 2025.
• Position Dates: ASAP – Mid-August. (The possibility of continuing in a permanent role may be extended to the right candidate.)

The Tech Assistant will be a vital member of the Tech Department, providing crucial support to the Tech Director & Supervisor, and assisting SMF staff with technical issues. This role involves a variety of tasks, from cleaning and processing technology gear to providing on-site tech support during the festival. The Tech Assistant will also be responsible for installing cables and internet connections and managing the showtime tech support team.

Responsibilities & Qualifications

Responsibilities Include:
• Be on standby to assist SMF staff with technical issues, dispatched as needed.
• Understand the limits of the site and work within the parameters.
• Document hours worked, signing in and out with the Supervisor.
• Attend daily tailgate meetings with the supervisor at the beginning of each shift.
• Perform requested tasks efficiently.
• Foresee and troubleshoot potential issues, making recommendations to increase efficiency.
• Report any discrepancies, potential issues, or hazards to the Supervisor immediately and assist in the remedy.
• Assist in managing the showtime tech support team.
• Perform other duties as assigned.

Qualifications Include:
• Software experience with all relevant computer platforms required.
• Computer hardware experience, printers, laptops, routers, network switches etc. required.
• Basic construction knowledge is an asset.
• Festival experience is an asset.
• Experience working in customer service is an asset.
• Ability to maintain a positive attitude while addressing SMF staff issues.
• Ability to respond to emergency situations outside of regular shifts.
• Quick problem-solving ability and solution implementation.
• Knowledge of SMF protocols and procedures is an asset.
• Excellent communicator, able to interact effectively with all levels of the chain of command.
• Committed and self-motivated, capable of multitasking and prioritizing.
• Outgoing, friendly, and customer-service oriented.
• Courteous, competent, and persuasive, with a proven ability to handle stressful situations.
• Flexible and able to respond to changes in working conditions.
• Comfortable working long shifts, early mornings or late nights, and outdoors in potentially unfavorable weather while maintaining a positive demeanor.
• Patient in performing repetitive tasks.
• Demonstrates a high degree of professionalism at all times when conducting operations and interacting with patrons.
• Maintain awareness of the environment, a sense of responsibility for fellow crew members, and the company image.
• Use correct radio etiquette and procedures.
• Focused and grounded, prioritizing problem-solving over creating issues.
• Good listener.
• Ability to work in a culturally diverse work space without personal judgments or bias.
• Execute and display the Shambhala spirit of love, magic, and welcome at each point of contact in a warm and friendly way!

Shambhala Music Festival is committed to employment equity. We strongly encourage applications from Indigenous peoples, Black people, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities.

Salary/Wage

18-25 per hour based on experience

Other Perks/Benefits

The Perks: At Shambhala, we’re not just about the music; we’re about creating an incredible experience for our team too. Here’s what you can look forward to when you join us in a contract position: • Team Yoga Classes: Dive into wellness with complimentary yoga sessions for our HQ team in the off-season. Let’s embark on a journey together toward enhanced well-being and mindfulness! • The “20cm Rule”: If Whitewater gets at least 20cm of snow overnight, Shambhala HQ staff have the option to take the morning off to enjoy the powder before heading to work. • Savoy Hotel Discounts & Bloom Nightclub Shows: Enjoy exclusive discounts on stays at The Savoy Hotel for you and your loved ones! Plus, as part of the Shambhala HQ team, you can attend selected shows at Bloom Nightclub free of charge. • Casual Dress Code: Embrace your individuality with our flexible dress policy. • Competitive Salary: We offer a competitive salary that aligns with industry standards. • Unique and Exciting Work: Joining Shambhala HQ isn’t just a job—it’s a unique experience! Shambhala HQ staff get an insider’s look at the festival, from planning to execution. Dive into the magic of Shambhala firsthand!

Job Application Process

Ready to join the team? Submit your resume and cover letter through our online application below.

Apply Now