Job Description

Cycle City Tours was founded from a love for touring Vancouver by bike, and a belief that bike rides are always better when shared with friends. Since 2010 we’ve been sharing stories, laughs, and new experiences with riders from Vancouver and across the world. Through our guided tours, we tell captivating stories about what’s really going on in the city beyond the glimmering glass towers and incredible coastal and mountain views (though we never get tired of our beautiful city!) All of our staff are passionate, connected Vancouverites who have a love for bike riding, telling stories, and meeting new people.
This position is extremely important to our tour operations. The successful candidates will not only run the day to day in the tour shop itself but will be cross trained as a guide. Tour desk support will be scheduled guiding shifts based on tour volume and necessity.
What we’re looking for:
Multitasking: Ability to juggle multiple tasks and keep track of outgoing and incoming tour groups.
Computer Savvy: Proficiency with tools like Google Office suite and POS software such as Fareharbor, and Lightspeed will be key to your role.
Vancouver Knowledge: We’re looking for someone who has a curiosity and passion for the city, its food scene, culture, and events. Special knowledge in areas like city planning, local art, environment, or history is a huge plus!
Natural Storyteller: A passion for storytelling and speaking in front of groups is essential. If you’ve got theater or acting experience, even better!
Guest Service Enthusiast: You will interact with guests of all ages, abilities, and backgrounds, ensuring a welcoming and professional environment at all times.
Reliable & Enthusiastic: We’re looking for someone who is punctual, dependable, and shows up ready to work with energy and enthusiasm.
Flexible & Proactive: A willingness to learn new skills, think on your feet, and work independently in an ever-changing environment is essential.
Availability: Must be available to work weekdays, weekends, evenings, and holidays, with flexibility throughout the busy months (May to September).
Language Skills: Fluency in English is required. If you speak French, Spanish, German, Dutch or any other languages fluently, that’s a fantastic asset!
We are looking for top-notch Tour Support staff who can provide our guests with exceptional and unforgettable experiences when they arrive at our tour shop. We’ll also be training candidates with appropriate skill sets as a guide so you can head out and fill in for our guide team in the event of extra bookings, sick call outs or general peak season volume.

What are we looking for?

Ability to multitask and keep track of multiple conversations at once, responding quickly and kindly to questions while receiving new information about outgoing tour groups
Strong communication skills: We need someone who can be friendly, genuine and personable with tour guests, other guides, management and other departments. Communicating effectively and efficiently.
Computer savvy: You’ll want to know your way around google sheets, gmail, and be able to write an email quickly as well as be able to get up to speed on various backend apps. We also utilise Yonder Chatbot, Fareharbor and Lightspeed on a daily basis.
Do you love Vancouver? Are you always curious about what’s new in food, current events and culture in Vancouver? Do you have any special knowledge in city planning, history, environment, local art, etc.?
Are you a natural storyteller, and do you thrive getting up in front of a group? Theatre or acting experience is an asset!
Are you passionate about delivering an enthusiastic and professional level of guest service at all times, working with guests of all ages and abilities in all types of weather.
Are you punctual, reliable and show up for work with an enthusiastic attitude?
Do you possess a willingness to learn new skills and a proactive approach to work?
Are you good at thinking on your feet and working independently?
Do you have a flexible schedule? Can you work weekdays, weekends, evenings and holidays?
Do you speak any languages fluently besides English?

If you’ve answered “yes” to most of these, then we’d love to hear from you!

Responsibilities & Qualifications

Minimum Requirements:
A passion for Vancouver and providing outstanding customer service
Emergency First Aid Certification (can be obtained or recertified after hiring)
Dependable, reliable and responsible nature
Flexible availability, particularly from May to August
Legally able to work in Canada
Able to lift up to 30lbs and comfortable with frequent bending, twisting, and moving bikes in our fleet storage area

Salary/Wage

23/hour

Other Perks/Benefits

Benefits of working for CCT: Great staff deals on bike gear and bike purchases Staff uniforms provided Staff outings and social events Discounts on tours/rentals/service for yourself and friends and family Participation in Tourism Passport and discounted events and activities around the city

Job Application Process

If you’re excited about the idea of sharing Vancouver with guests, and you think you have the skills we’re looking for, we’d love to hear from you! Please send the below documents to katie@cyclevancouver.com: Current resume A cover letter telling us why you’d be the right person to provide tour support. Be sure to demonstrate your passion and personality! A fun fact about Vancouver! If we think you’re a good fit, we’ll get back to you as soon as possible. Shortlisted candidates will be asked to interview. The deadline for application is April 1st, or until all positions are filled.

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