Job Description

Source: BC Hydro
Job Title: Tour Guide 1 – WAC Bennett Dam Visitor Centre 2025 Season
Job Location: Hudson’s Hope, British Columbia, Canada, V0C 1V0
Annual Salary: $ 22.23 – 25.15/hr
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Providing clean electricity to 4 million customers takes a diverse workforce and that’s where you come in. We need your talent to help us build major projects to meet growing demand. To help our customers find clean energy solutions for their homes and businesses and to be ready to respond during storms and outages to keep our system reliable.

Working for BC Hydro is meaningful. And now, the stakes have been raised as we work towards a solution to climate change while safely providing clean, affordable electricity to our customers.

We offer a healthy work life balance, training opportunities and career progression. We’re proud to be ranked as one of B.C.’s Top Employers and one of Canada’s Best Diversity Employers. Join us as we build an even cleaner B.C.

JOB DESCRIPTION

Duties:

* Greets visitors to the Visitor Centre as an ambassador of BC Hydro. Explains the self-guided tour or guided tour
information. Answers questions about other tourism opportunities in the area and provides directions where possible.
* Provides guided tours following established tour content, tailoring content to meet the needs and interests of the assigned group. Explains how electricity is generated, discusses the history and construction of the generating station/dam, and provides information on BC Hydro’s current initiatives, services and programs, including environmental programs and local capital projects.
* Responds to non-routine enquiries and questions by sharing information with visitors, referring visitors to other resources within the organization where appropriate. Assists others over the phone or via email with enquiries about the Visitor Centre or general BC Hydro questions.
* Utilizes the Point of Sale (POS) system to process admission fees and retail purchases from the gift shop. Handles cash, counts daily intake, and completes end of day reporting. Trouble shoots problems with the POS system and escalates as required.
* Performs clerical duties such as filing, completing reports, answering telephones, checking safety equipment and supplies, and taking minutes at meetings.
* Performs duties of a minor nature related to the above duties which do not affect the rating of the job.

Responsibilities & Qualifications

* Partial completion of high school, plus some experience in customer service, public speaking, giving presentations and/or leading groups. Completion of in-house training program upon hire.

Salary/Wage

22.23

Other Perks/Benefits

- Training and development courses For more information on the benefits we offer, visit bchydro.com/benefits. This position is affiliated with the Movement of United Professionals union (MoveUP/COPE). http://moveuptogether.ca * This position is covered under MOU#83 of the Collective Agreement between MoveUp, Local 378 and BC Hydro. * The W.A.C. Bennett Dam Visitor Centre is located on Canyon Drive in Hudson's Hope, B.C. * BC Hydro’s Visitor Centres educate visitors on hydroelectricity, electrical safety, energy conservation, and the regional history of BC Hydro. As ambassadors for BC Hydro, Tour Guides play an important role in providing a positive educational experience to visitors by leading guided tours, educating visitors on how electricity is generated, and sharing information on the history of the facility and our current plans and projects. * This is a casual temporary employment opportunity starting April 28, 2025 and ending September 1, 2025. * Work schedules are provided in advance, and hours vary depending on candidate availability, visitor centre hours, and scheduled tours. Typically, successful candidates are scheduled to work 15 to 30 hours per week. * The Visitor Centre is open weekdays, weekends, and holidays during the season. The successful incumbent must be available to work on weekends and holidays. * Please note that public transit does not serve this location. * Our ideal candidates for the Tour Guide role have an interest in electricity, customer service, tourism, as well as a zest for learning and an ability to translate these learnings to our visitors. Familiarity with the local community and Visitor Centre, as well as interest in the environment and local history are also considered assets. * Ideal candidates will have a basic knowledge of the operation, construction practices and systems/equipment involved in a generating station or will quickly acquire this knowledge upon starting employment. * Completion of an in-house training program is required upon hire. * Tour Guides follow a dress code that includes wearing uniform pieces. Information on uniform and dress code expectations is provided upon hire. * Tour Guides earn an hourly wage of approx $26. This hourly rate is a combination of the hourly wage ($22.23 / hr) plus an additional percentage of 17.58% in lieu of benefits. Tour Guides may be eligible to receive a stipend of $200 per month payable at the end of the completed contract in accordance with MOU#83. To learn more about our visitor centres, please visit www.bchydro.com/bennett Working Conditions: Majority of time spent on feet and may be exposed to unpleasant sections and areas within the generating station. Hudson’s Hope, British Columbia, Canada, V0C 1V0

Job Application Process

BC Hydro Career Website

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