Job Description

Do you value being a part of a highly engaged team? If you are an experienced professional with a passion for people, exquisite customer service and a love of BC’s tourism and hospitality sector, the Training Services Coordinator position with go2HR is a unique opportunity that could be a great fit for you!
BC’s tourism industry is a vibrant, $20 billion industry that is one of the major drivers of the provincial economy. We are go2HR, the human resources and health and safety association for BC’s tourism and hospitality industry. Our purpose is to support strong workforces and safe workplaces that deliver world-class tourism and hospitality experiences in BC. Our mission is to empower employers to build strong human resource and health and safety cultures that allow for a vibrant and resilient sector that benefits all British Columbians.
• We offer programs, tools, information, and consulting services to elevate employers’ human resources and health and safety practices.
• We educate and train the current and future workforces.
• We inform the government, stakeholders, and communities about labour market conditions and strategies.
The range of services offered by go2HR plays an important role in helping tourism and hospitality businesses. In order to meet the growing demand for training services, and in line with our strategic priorities, go2HR is pleased to be hiring a talented professional to join our team.
The Training Services Coordinator is responsible for day-to-day customer service support for go2HR’s training programs and for go2HR’s Learning Management System (LMS). The coordinator supports a variety of course registration and administration processes including the compilation of reports for training activities.

Responsibilities & Qualifications

As the Training Services Coordinator, you will be involved in a range of activities, including but not limited to:
• Day-to-day operations support for the training department, responding to training inquiries and requests for assistance in a timely manner
• Provide customer support and training on LMS admin processes for corporate customers, group administrators and SuperHost training delivery partners
• Troubleshoot and resolve user issues relating to system functionality
• Administration of FoodSafe course including procurement, payment processing, database management and shipping
• Update training resources (how to guides, user tutorials for LMS and program administration) for course group administrators, instructors and learners
• Contribute to training activity data collection and regular internal reporting
• Contribute to and maintain customer information in CRM database (HubSpot)
• Update department and program administrative processes as needed
• Other duties as assigned

Skills & Experience Required:
• A relevant post-secondary certificate or diploma, or equivalent
• Demonstrated superior written and verbal communications skills
• Previous customer service or administrative assistant experience
• Proven organizational and time management skills with the ability to prioritize, multi-task and meet deadlines with a sense of urgency
• Proficiency with Microsoft Office suite and virtual meeting platforms (MS Teams, Zoom) required
• Previous technical experience and comfort with systems such as LMS or CRM-type software an asset
• Experience with coordinating training sessions, meetings and events
• Strong attention to detail
• Ability to contribute as a member of a small, energetic, professional team as well as the ability to work independently
• A passion for and a commitment to understanding and meeting the needs of customers and stakeholders
• Knowledge of, interest in and/or prior experience working in the tourism and hospitality industry desirable as well as an interest in training

Salary/Wage

50K

Other Perks/Benefits

What's in it for you? We offer a flexible work environment, attractive compensation, great benefits, and ongoing professional development opportunities. We focus on wellness and a healthy work-life balance, not to mention a really fun team! We are also a passionate, collaborative team that is always looking to make a meaningful difference. Work Environment This is a full-time hybrid position requiring 2 days per week at go2HR’s Head Office in downtown Vancouver, with the balance of days worked remotely. Candidates must be located in BC’s Lower Mainland. If you like the idea of working with a fun team that supports industry businesses to stay safe and healthy and working within a small, supportive, and collaborative team is appealing, then this may be the opportunity for you! go2HR is an inclusive workplace and welcomes applications from all qualified applicants. Indigenous peoples, peoples of colour, Two-Spirit or LGBTIQA+ peoples, and members of other marginalized groups are strongly encouraged to apply.

Recommended Training

SuperHost Foundations of Service QualitySuperHost Service For AllServing It RightAn Introduction to Equity, Diversity, and Inclusion (EDI)

Job Application Process

Please send your resume and cover letter (please mention Training Services Coordinator in the subject line) to Christie Blaquiere at CBlaquiere@go2hr.ca

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