Job Description

The role of the Travel Advisor includes the following responsibilities:
• to respond to client inquiries and provide knowledgeable information about our trips and travel in the countries in which we operate,
• to provide intelligent, creative, and practical recommendations and to match clients with the trip best suited to them,
• to manage all reservation transactions including availability confirmation, billing, and supporting correspondence, documentation fulfillment,
• to offer savvy advice on travel arrangements in the countries we operate in,
• to follow-up on all sales leads, and to initiate sales opportunities,
• to complete post-vacation follow-up with guests to extend our relationships with customers,
• to plan new trips and custom trip requests,
• to participate in digital marketing initiatives to expand our brand awareness.

Responsibilities & Qualifications

• excellent organizational skills and attention to detail,
• excellent people skills and a clear, comfortable telephone manner- polite, personal, enthusiastic, and effective,
• sales experience (travel industry experience would be an asset)
• travel experience, especially in Europe
• a passion for outstanding customer service,
• strong written communication skills,
• highly proficient in Microsoft Office suite of applications, familiarity with CRM software,
• French, Spanish, and / or Italian language & writing skills would be an asset

Salary/Wage

45,000-60,000

Other Perks/Benefits

Competitive salary plus excellent benefits, generous time-off and travel benefits, commuter incentive programs, etc. Great Explorations and Randonnée Tours promote work/life balance, and offer a fun, casual work environment.

Job Application Process

If you are interested in applying for this position, please send your resume and cover letter to robbinm@great-explorations.com. We will keep applications on file for other roles that may arise and while we thank all applicants for their interest, only those selected for interviews will be contacted.

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